Some Hulu users report that sometimes when watching a show or movie on a PC, mobile device, or Smart TV, the screen will go black for 2 seconds before the error code runtime -2 pops up. We use cookies to make wikiHow great. As it turns out, this particular issue can also be associated with some kind of corrupted data that is being stored by the device that youre using to stream content from Hulu. Reset your Wi-Fi modem. This cookie is used to enable payment on the website without storing any patment information on a server. Our team was made aware of an issue, and have since put a fix in place. This problem is reported to occur with a variety of devices including FireTV Sticks, Set-Top Boxes, Smart TVs, game consoles, Roku boxes, and even smart Blu-Ray players. If you get to the end and you're still experiencing this error code, then the problem is probably on Hulu's end and not yours. Restart the Hulu app. Here's how to do it: The next step is to completely delete the Hulu app and re-download it: The first thing to try on the Wii U is to remove the Hulu channel from your console and then reinstall it: If that doesn't work, make sure that your Wii U has the latest system update installed: The last thing you can try, if you still have a playback error, is to reset the date and time on your console: The first thing to do if you're seeing Hulu playback errors on your Switch is to run the internet connection test: If your internet connection is fine, try closing and restarting the Hulu app: The next step is to check for updates to the Hulu app: If you still experience playback errors, make sure your Switch itself is up to date: The last thing you can try is to uninstall the Hulu app and re-download it: For more information about fixing issues with your Switch, check out our full guide to solving common Nintendo Switch problems. If not, you may have to uninstall and reinstall the app to clear the cache. This cookie is set by doubleclick.net. Runtime errors occur when a program crashes, and Hulu runtime error 2 is most commonly caused when the Hulu app or web player experiences a sudden failure. In case theres no evidence of a widespread server issue, move down to the next potential fix below. The cookie is used to store the user consent for the cookies in the category "Performance". Open the Store and download Hulu again. Solution 1:Check Your Internet Connection Run a Speedtest: Other than video stuttering, a poor internet connection may also cause Hulu Playback failure. If you're viewing Hulu in a browser, instead refresh your browser by clicking the circular arrow located at the top of the browser window. Necessary cookies are absolutely essential for the website to function properly. And just when you need your on-demand content to work so you dont go stir crazy. Not all devices have an Ethernet port you can connect to. This cookie is used to a profile based on user's interest and display personalized ads to the users. While unexpected error codes are a common occurrence on all major online streaming services, Hulu users have to put in extra effort to resolve them because of unclear on-screen instructions, and a lack of information available online. The next step is to completely delete the Hulu app and re-download it: Navigate to Settings > System > Storage > All Devices > Games and Apps. This is not a guarantee. How to Fix Hulu Error Code RUNUNK13 - Lifewire References Hulu has occasional service outages,, but the issue is usually fixed in a matter of minutes. Switching from Wi-Fi to a wired Ethernet connection may also fix your problem. Most browsers will alert you to an update's availability when you connect to the Internet. Before we dig into all of the common error codes on Hulu, we must cover the troubleshooting steps. May not be available in your area. In some situations, a problem with the Hulu app or web player itself can cause the appearance of Hulu error code RUNUNK13. Error code - Hulu After calling Hulu Support, my issue for the P-DEV313 error code was fixed. Clear the cache for your Hulu app to try to resolve problems like the . If using Custom Settings as the Restriction Level, select Games rated for ages 13+ or below. To correct this problem, all you have to do is clear the cache. If you are able to start videos, but they stutter, buffer, or stop playing, try lowering the video quality: If you still experience playback errors, try updating your LG firmware: Get the Latest Tech News Delivered Every Day. Include your email address to get a message when this question is answered. Make sure your system meets Hulu system requirements, turning your equipment off and back on again. iPhone v. Android: Which Is Best For You? The purpose of the cookie is to determine if the user's browser supports cookies. Hulu runs an active support page on that social media platform. This message is most commonly seen on streaming devices like Roku, Amazon Fire TV and Fire Stick, consoles like Xbox and PlayStation, and smart televisions from Vizio, LG, and others. This is used to present users with ads that are relevant to them according to the user profile. Games are property of their respective owners. On your Smart TV, start by physically unplugging the device from the power outlet. Highlight the Hulu app and then press the menu button on your controller. If you're watching Hulu on your computer, try clearing the browser cache. If your rates exceed the minimum Hulu requirements, then you should be fine on that end. So, let's get started with the most common issues. Terms of Use | Privacy Policy | Site Map |. Plug the PlayStation 4 back in and turn it on. If none of those steps work, unfortunately youll have to contact Hulu support or wait it out. Completely unplug your streaming device, wait for a minute, and then plug it back in. Unplug your streaming device and home network devices, leave them unplugged for about a minute, then plug them back in. This article has been viewed 477,116 times. The error can stem from connectivity problems on your end, so check your internet connection. He studied graphic design at Pikes Peak Community College. But here are some other streaming services we recommend. Restart your device and networking equipment, clear the temporary files that Hulu has stored. The rest of the time, all you see is a simple Playback Failure message that is not helpful. Couldn't watch any video on Hulu suddenly after using it for years. There is also a chance that your streaming device manufacturer has already provided a fix for the problem you're experiencing. Some streaming devices don't have an off switch or restart option, in which case you need to unplug it from power and wait about a minute before plugging it back in. The error can stem from connectivity problems on your end, so check your internet connection. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. Used to track the information of the embedded YouTube videos on a website. Close and reopen your browser. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Please visit Hulu for information on the availability of the Hulu service. Try a different streaming device or web browser. This cookie is set by Polylang plugin for WordPress powered websites. Get the Latest Tech News Delivered Every Day. Stay updated on the latest products and services anytime, anywhere. This will end up clearing any OS-related temp data that is stored in between startups. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Plug your equipment back in, turn it on, and check to see if the Hulu playback error persists. It is really easy. Hulu is available to users in the United States and users in other regions will not see the Hulu application on the Nintendo eShop. Fios plan prices include taxes & fees. This cookie is set by GDPR Cookie Consent plugin. There might be an issue with Hulu's servers, Hulu could be down, or there could be a compatibility issue between your Hulu app and streaming device that will require Hulu to develop and release a fix. If you continue to run into trouble, please reach out to our Viewer Experience team via phone or chat: https://hulu.tv/_ContactSupport. Once the console has totally shut down, unplug it from power. Data effective 04/05/23. Some of the links on our site are from our partners who compensate us. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. To correctly restart your router and modem, unplug them from power and leave them unplugged for at least 30 seconds to one minute. Only that show. There are a number of websites that will test your internet speed, like speedtest.net or speedof.me. Once this time period has passed, boot up your console once again, launch the Hulu app and see if the problem is now fixed. Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode. Most of the time, this error is caused by internet connectivity issues, so lets start there. The truth is, of all the apps we've tested and watched over the years, Hulu is rarely down for everyone. General purpose platform session cookies that are used to maintain users' state across page requests. This is especially important if another person in your home is downloading large files or gaming, since both are high-bandwidth activities that will impact your streaming experience. How can you get rid of the Hulu error code/message? You can contact Hulu to confirm that or try checking out social media. Finally, restore power and start your console once again and wait for the initial startup to complete before launching Hulu once again and seeing if the problem is now fixed. You can follow this official guide to learn how to clear your cache on your device. How to Fix a Hulu Playback Failure - Lifewire Then, click on " Manage Devices ". Use a VPN that works with Hulu.ExpressVPN with discount: http://bit.ly/visitexpressvpnThis is just one out of many error messages you will see if you try to stream Hulu. Once this period has passed, plug your device back in and initiate the startup sequence of your blu-ray player. This website uses cookies to improve your experience while you navigate through the website. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. You might expect to see the Hulu runtime error -2 error message if Hulu servers are currently experiencing an outage period or are currently undergoing maintenance. Then I get Steps Taken: I have power cycled everything. But opting out of some of these cookies may affect your browsing experience. Hulu error code 500 is a server error you may encounter on the Hulu website or when using a streaming device to access Hulu. Nintendo Switch: Open System Settings from the home screen. Used by sites written in JSP. This issue generally means there is an issue on Hulus end, and it normally occurs when youre watching Hulu on your digital media player, like a Roku or Xbox. This runtime error is accompanied by a unique error ID like 6796f10 or 0167361d. For Hulu with Live TV subscribers, Hulu recommends a download speed of 8 Mbps or higher for a reliable, high-quality viewing experience. If you relocating the router isn't practical, consider switching to a, If you have a lot of computers, smartphones, game consoles, and other devices connected to your network, the issue could be limited. To clear a Roku's cache, press Home to return to the home screen, then press Home five times, Rewind two times, and Fast Forward two times. All content 2023 Reviews.org. Shut the system down entirely. Fully shut down, power off, and unplug your streaming device and network equipment. We may have the answer to your problems, fellow social distancer. and our When trying to play downloaded Hulu content, the episodes or movies may become corrupted. If you're using Hulu in a browser, instead clear your browser's data cache. Run your internet through a speedtest to see if it matches Hulus recommendations. Test your internet speed. By clicking Accept All, you consent to the use of ALL the cookies. Uninstall and reinstall if you need to. How to Troubleshoot Streaming Issues on Hulu, https://help.hulu.com/s/article/speed-test?language=en_US, https://help.hulu.com/s/article/check-app-system-updates?language=en_US, https://help.hulu.com/s/article/clear-cache?language=en_US, https://help.hulu.com/s/article/uninstall-reinstall-hulu?language=en_US, https://www.gottabemobile.com/common-hulu-problems-fixes/. Tap Storage & cache, and the tap Clear storage, followed by Clear cache . Travis Boylls is a Technology Writer and Editor for wikiHow. We have a Vizio smartcast tv that we bought in November- we installed Hulu & it's working fine on our other 2 Vizio tv's but on the new tv we hit Hulu live & & it says having trouble loading this righ The error is not specific to any device, but Hulu users who use streaming devices like Roku and Amazon Fire TV, and consoles like Xbox and Playstation receive this error more frequently. If you want more information on these awesome streaming services, check out our reviews for YouTube TV, Sling TV, Netflix, Amazon Prime, and fuboTV. Cookie Notice If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. This wikiHow teaches you how to diagnose and fix problems with Hulu that prevent you from enjoying its content. Don't want to select something else to watch? Because how many times have you called tech support with technical problems only to be asked if you've tried troubleshooting your app or shutting down your device? Visit the page and check the current status and any notices about when the app/service might go live again. If you have another streaming device, check to see if Hulu works on it. Check to see if Hulu is down. Nintendo. Unique Error ID: player-2-fd855734 - Hulu For the most accurate information, please ask your customer service representative. Hulu error code runtime -2 refers to a series of Hulu playback failure codes that can show up when you try to stream movies, shows, and even live television from Hulu. (I guess Texas is running things now). He studied graphic design at Pikes Peak Community College. When you hear the second beep, let go of the power button. The cookie is used to store the user consent for the cookies in the category "Other. This cookie is set by Google and is used to distinguish users. Power cycle your computer or streaming device. It is used by Recording filters to identify new user sessions. How can. This guide covers how to do this on PS4, PS3, Xbox One, Xbox 360, Wii U, Nintendo Switch, Roku, Amazon Fire TV, Apple TV, Vizio TVs, and LG devices. When not researching and testing computers, game consoles or smartphones, he stays up-to-date on the myriad complex systems that power battery electric vehicles . Re-download Hulu on your console and check to see if you still have a playback error. Hulu Error code P-EDU101 - Fix it! It could also mean your home internet isn't working right, your streaming device is faulty, or the Hulu app is corrupted. In most cases, this issue can be corrected by updating your Hulu app and streaming device, clearing the local cache, and resetting your device. If you're using a mobile device, you can check your phone's or tablet's app store for an update. Corrupt date in the local device cache can also cause Hulu runtime error 2. I do not see Hulu on the Nintendo eShop. Select the option to activate the Nintendo Switch on a computer or log in on the Nintendo Switch, and then follow the onscreen prompts. Once the download is complete, launch the UWP app normally and sign in with your account. Do you see the P-EDU101 error code as you try to stream content on Hulu? Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. To close tabs in a browser, click the "x" icon in the tabs at the top of the screen. Corrupt data usually cause this problem, so this is an important step. All information is subject to change. At this point, it seems likely that the RUNUNK13 error indicates a problem on Hulu's end and not yours. What is Hulu error code 406? Speed may not be available in your area. Make sure your system meets Hulu system requirements. If youre using an older version of the app, you are at risk for more streaming-related errors, such as Hulu Errors 3 and 5. This cookie is used to enable the website live chat-box function. A lot of the time, reloading the Hulu website or backing out and selecting your video again will get rid of this error message. Use Hulu as you would normally do from your browser and see if the same error code returns. Similar Questions Nothing found Explore the Community Questions Take a look at more questions submitted by Community members. Re-download Hulu on your console and check to see if you still have a playback error. If you're finding that other apps are having trouble loading, it could be a poor connection and you'll have the best luck contacting your internet service provider to resolve the issue. 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When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Sign out of Hulu on all devices and sign in again. If the problem is on your end, here are a couple of solutions you can try to. Try these Hulu fixes. Every other show/movie works without issue. As a result, clearing your cache may resolve the issue, and get Hulu back into streaming mode. If you have wireless connectivity problems, try repositioning your router or your streaming device. Please keep in mind that multiple concurrent streams may require higher bandwidth. One of the best ways to check if Hulu is down for everyone is to check the Twitter support page. 5. If you are located in the US but you do not see the application. Make sure your Hulu app is up to date. Limited availability. Ensure that your console is in idle mode (not in hibernation). Hulu Support had me run a speed test at first (that was useless, since I get over 200 Mbs internet). Clear your browser or device cache. She frequently works in production with indie film companies. Nintendo of America Inc. Headquarters are in Redmond, Washington, USA. I'm sorry that you're experiencing this issue with your Vizio TV. This cookie is used for the website live chat box to function properly. Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. Most users that were facing this problem consistently on Windows 10 have reported that the error code stopped occurring once they made the transition to the standalone Hulu app. For more information, please see our General troubleshooting - Hulu Games are property of their respective owners. If the playback error goes away, either use a wired connection to stream or relocate your wireless router to be closer to the device you use to watch Hulu. The cookie is a session cookies and is deleted when all the browser windows are closed. Last Updated: May 6, 2021 If you can also uninstall the Hulu app from your device and then reinstall it. This cookie is native to PHP applications. From the home menu, select the icon for Hulu.