The killing of svchost.exe sounds pretty random. Anyway, that resolved the shutdown. All our employees need to do is VPN in using AnyConnect then RDP to their machine. If you have feedback for TechNet Support, contact tnmff@microsoft.com. Uninstalling/re-installing the SonicWall NetExtender, Uninstalling for Windows: Finding the program on the computer: Click the "Start button". I just downgraded to 10.2.315 and now NetExtender gets stuck on the screen "ConnectingPreparing". Sonicwall Netextender troubles They don't have to be completed on a certain holiday.) If you have GVC remove and try it. All our employees need to do is VPN in using AnyConnect then RDP to their machine. But I had the same problem. When are people going to admit that Windows 10 is a scam. I downloaded the latest edition (8.0.241) from (https://www.mysonicwall.com/Firmware/DownloadCenter.aspx Opens a new window) and installed it without any problems. How did you get it to work? I have attempted to log out and log back in multiple times, same result. I manage about a dozen laptops with NetExtender, and they've all had this issue at least once. WebSolution. There's a file in there that seems to cause the issue. It will not work if it is not typed in using the right case in the netextender connection window. Login or I logged a call with SonicWall last week and they got back to me yesterday with a new version of NetExtender (v8.6.261) to trial and that installs and works fine. I am using netextender version 10.2.311. Type the following command to remove the service: sc delete SonicWall_NetExtender. Interestingly I had a similar problem - it was the netextender dropping the SSL VPN connection after approx 50-60 minutes. If you want to make sure no damage was done though, run the following checks on your machine. Sonicwall NetExstender not connecting People look at me like my head is on backwards when I tell them what the fix for the error is! The action you just performed triggered the security solution. 2. All I can think of would be to make sure the domain is correct (case sensitive). Removing the WAN Miniports then letting them reinstall themselves solved my NetExtender and Windows built-in VPN problem. Damaged version of NetExtender on Windows Did a reinstall, restart, etc and still, if she loses her connection for whatever reason or starts the next day with a fresh connection it just gets stuck on preparing. Delete the following path: C:\Program Files (x86)\SonicWall\SSL In other words, are you able to get to the login screen on the SonicWall and then download the software? Thank you! Check if there is another dial-up connection in use, if so, disconnected the connection and reboot the machine and connect NetExtender again. Any other solution you have ? To create a symbolic link to connect with NetExtender successfully you need to: This should allow you to get past the Connecting to tunnel part. Your daily dose of tech news, in brief. Here is my approach to solve the problem. NE does some funky stuff on Linux. Deleted the C:\Program Files (x86)\SonicWall folder and its contents, 3. 1. We've reached out to Dell/SonicWall and they originally told us the latest version of NetExtender is not supported on Win10 (nothing about this is mentioned on the MySonicWall website) and that we should try8.0.238, however I can confirm that has the same problem. Finally, the last major difference is with the Antivirus. This month w What's the real definition of burnout? The issue presents itself in application crashes and freezes. I've had the same issue with Windows 10 and have figured it out how to fix it. I was donig this remote and i was still connected with him removing those 2, justincase anyone will wonder if he gets disconected. There are several things that you need to verify. 4. Two MacBook Pro with same model number (A1286) but different year. Obtain the following information and send them to support: The log file located at C:\Program files\SonicWALL\SRA\NetExtender.dbg. WebFor resolving The Windows Remote Access Service (RAS) has encountered an error problem, Please follow the below step; Navigate to Windows Device Manager --> Network Adaptores and uninstall the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then scan for the hardware changes. Not related to the original issue, but thank you for the clarification. 2013/02/21 22:42:26, Receive SvcMsg : 268, wParam = 1, lParam = 0, content length = 60 What about using the Mobile Connect application in WIndows 10? What happens is the connection just hangs forever at Connecting to tunnel. Just checking in to see if the suggestions were helpful. Copyright 2023 SonicWall. Is there a registry key to allow multiple connection profiles in I did download the "MicrosoftProgram_Install_and_Uninstal" Program and did some cleaning, but this did not solve the issue with NetExtender. 36 Replies 1) Go to your mysonicwall.com and download NetExtender ver. On the windows PC which installing NetExtender, go to Start | Run, then input "regedit". Type cmd, and hit Enter. Rebooting the computer: You might have to reboot a couple times Try to connect again 3. delete the c:\program files\sonicwall directory. Disable Core Isolation on Windows 10 : Click Start | Settings | Update & Security | Windows Security | Click on Open Windows Security | Device Security | Click on core isolation details |Turn off Memory Integrity Run the NetExtender cleaner tool as Administrator. I simply turn on and then off airplane mode, and I'm back in business. WebActually 8.6.260 NetExtender version has known compatibility issues with Windows 10. 2013/02/21 22:39:48, Receive SvcMsg : 272, wParam = 0, lParam = 0, content length = 0 Unable to install NetExtender Please let us know if you would like further assistance. Hi guys, had this issue yesterday as well as today. Hopefully they fix NetExtender soon (or make this app a little more friendly to use), Next I tried NetExtender. To create a symbolic link to connect with NetExtender successfully you need to: cd /etc/ppp/ip-up.d ln -s sslvpnroute sslvpnroute.sh. Thank you! Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. https://www.sonicwall.com/en-us/support/knowledge-base/170502704722347. SonicWall VPN Clients provide your employees safe, easy access to the data they need from any device. I've tested this "updated version of NetExtender" and it did indeed work, without the previous problems we ran into with Netextender and Win10. An i386-compatible Linux distribution is required, along with Sun Java 1.6.0_10+. To fix this, you must manually kill the svchost.exe process that is tied to the RAS service. Welcome to another SpiceQuest! It shows up as "page cannot be shown." I too can confirm this is still an on-going issue, it may have to do with recent Windows Update. application, and it doesn't work with Windows 10, then your organization The version of NetExtender we should be using is not available for download, only via support. I'm also experiencing this with my university, also with a self-signed certificate. WebNavigate to Device Manager and check if the Dell SonicWALL SRA NetExtender Adapter has been installed successfully. Yeah, I had my reasons for not wanting to reload. All rights Reserved. rev2023.5.1.43405. Some installs on Is there a version, possibly in beta, that will work with the Core Isolation/Memory Integrity functionality enabled? A boy can regenerate, so demons eat him for years. After that it worked for me! -Changed the Remote Access Auto Connection Manager and Remote Access Connection Manager to automatic (as recommended by MS). Google Media Creation Tool by Microsoft, then install to your Windows 10 platform. https://www.envisionsuccess.net/blog/connecting-to-a-sonicwall-ssl-vpn-using-windows-without-netexte https://www.sonicwall.com/en-us/support/knowledge-base/171210134226180. AOV is covered starting with page 13 of the Admin Guide. Windows 10 is what most of us are stuck with. I can ping the server . NetExtender Troubleshooting To back up what you just said, I have two identical Latitude 5580, well equipped. I then entered the IP address and port (x.x.x.x:4433 Opens a new window) with my username and password. See the following tables with troubleshooting information for the Dell SonicWALL SRA NetExtender utility. 2013/02/21 22:39:48, Receive SvcMsg : 319, wParam = 1, lParam = 0, content length = 0 It says logging in and takes a few seconds as normal, until "Preparing Windows" pops up. (And also solved a couple of Windows issues he was having). Delete the following path: C:\Program Files (x86)\SonicWall\SSL WebDownload and install the latest version of NetExtender, Mobile Connect, Connect Tunnel, or Global VPN Client (GVC). The connection will go through several steps - get to the verifying user and then just drop out with the error you show above. NetExtender Agent Version is: 1.0.53. There is a svchost for most processes. Is it safe to publish research papers in cooperation with Russian academics? After a bumpy start, we are now all using the SonicWall Mobile Connect App without any issues (about 20 of us). 1. Cant comment on any security issues though.Its not something im using day in day out. Why don't we use the 7805 for car phone chargers? NonProf, I have noted that browsing to the IP address of the file server rather than the name actually prompts me for my windows credentials, when connecting though after a reboot, it wont remember these details even after ticking "remember credentials". 5. We can still get NetExtender to work, it is just a test of patience to deal with these crashes. If you're using a wired NIC, connect, disable the network adapater, re-enabled the network adapter, reconnect. It stays this way without errors or timeouts for however long I let it run. Then I downloaded Netexender Package from the Sonicwall Demo-Site, unpacked it, ran the installer as root with following command: and since then the Netextender GUI worked fine. Go to Device Manager and check if the SSL-VPN NetExtender Adapter has been installed successfully, if not, delete the adapter from the device list, reboot the machine and install NetExtender again. I emailed tech support what I stated above and they replied with a Great Job and thanks! The version of SSL-VPN NetExtender Adapter from device manger. Click the "troubleshoot" button, then click on "advanced options" when the next set of options appears. The install will get about 3/4 of the way installing and then rollback. Any the WAN Miniport solution worked for me. NetExtender It doesn't happen to every connected user and in most cases, they were previously able to connect and have complete network functionality. This was on 30-OCT-2020 FYI; one client had Win10 2004 & the other had the latest 20H2 update. 2. 2013/02/21 22:49:47, Receive SvcMsg : 266, wParam = 0, lParam = 0, content length = 0 I've downloaded the latest version of NetExtender (App Ver: 10.2.322/Svc Ver: 10.2.300), but it won't install or run unless I disable the Core Isolation/Memory Integrity functionality in Windows 11. Regenerating the certificates with SHA-2 on the SonicWall UTM Appliance. This got me the endless "Connecting tunnel" issue after installing the package. 2. NetExtender doesn't clean up. First in your setup on the SRA or SonicWall firewall make sure that you have the correct domain name listed under the client settings. The next thing I know the laptop goes from taking four seconds to shut down to 4 minutes. Why could not SonicWall open source the OS interaction code and let distros adapt and improve it? Open task manager, go to services, find RAS, and right click. the log shows, 2013/02/21 22:39:48, NetExtender Core: Proc-0x8FC:Thr-0x92C: Info: Windows Vista or Up Detected, 2013/02/21 22:39:48, Receive SvcMsg : 274, wParam = 0, lParam = 0, content length = 0 SonicWall tells us Mobile Connect App was never designed specifically for Windows 10 and that we should go back to using the now updated NetExtender. WebLogged into Admin Account (Domain Admin worked for this) Opened RegEdit as Admin (In SafeMode shouldn't need to but just in case) Was able to Edit Computer\HKEY_LOCAL_MACHINE\SOFTWARE\SonicWall\SSL-VPN NetExtender\Standalone\alwayson Changed DefaultEditable: FALSE to TRUE Rebooted PC. How can we remove all drivers correctly? I would personally say that if NetExtender is a critical business 2013/02/21 22:42:26, Receive SvcMsg : 320, wParam = 0, lParam = 0, content length = 60 After trying all the usual and not so usual things (uninstall, reinstall, rebooting, RAS services, resetting TCP/IP, etc. YMMV. Table27: NetExtender Cannot Be Installed. With NetExtender, remote users can securely run any application on the remote network.Users can upload and Uninstalled NetExtender. Burnout expert, coach, and host of FRIED: The Burnout Podcast Opens a new windowCait Donovan joined us to provide some clarity on what burnout is and isn't, why we miss Sonicwall Issue - Only one machine cannot access Internet, Sudden change accessing AWS over Sonicwall SSL VPN. Is SonicWall NetExtender compatible with Windows 10 Cloudflare Ray ID: 7c0c5a3b5a325401 Click to reveal Thansk Roger, this solved my issue. Win7 and pre-Anniversary Win10 machines still seem stable. This topic has been locked by an administrator and is no longer open for commenting. If the problem still exists, obtain the following information and send to support: The version of Dell SonicWALL SRA NetExtender Adapter from Device Manager. We have an absurd amount of software and applications in use at this organization, and so far this is the only one that hasn't been able to keep up with Win10 support. For configuring the MySonicwall follow the below KB. Could you go into detail as to which svchost you are referring to? When will an update be ready? Unix & Linux Stack Exchange is a question and answer site for users of Linux, FreeBSD and other Un*x-like operating systems. I know this is an old topic but I had the same issue on a single computer in the domain running NetExtender version 7.0.x. Reconnect the power and try to log on to windows. Please share the Nx install failure screenshot. Rebooting your PC may resolve this issue." I think these are the crucial steps that got it working, but as you can imagine, I did a lot of jacking around over the course of six hours. Windows 10 NetExtender is a transparent software application for Windows and Linux users that enables remote users to securely connect to a network accessed through a SonicWall appliance. Any advice would be great, going to connect with the client tomorrow to try and resolve the issue but hoping to get some info. Strangely i can ping my printers using their internal IP Address, so i know i am inside the network.. Any help would be greatly appreciated!!!! Please feel free to try it and let me know the result. NetExtender Error : "Damaged version of NetExtender was This month w What's the real definition of burnout? The NetExtender bundled with the SMA is 10.2.331, if you're using NXT with your Firewall you have to pick the latest Client from over here: Copyright 2023 SonicWall. After that and re-installing NetExtender, everything worked smoothly again. Welcome to another SpiceQuest! I realize this is old but is still relevant and happens a lot. An MSP I sometimes bring in to help with issues like this now tells me they are seeing this as well. To create a free MySonicWall account click "Register". Check your OS Version, NetExtender only supports Win2000 or above, Mac OS X 10.5 or above with Apple Java 1.6.0_10 or above, and Linux OpenSUSE in addition to Fedora Core and Ubuntu. Thank you for this. You can try to power off, unplug the AC, hold down the power button for 20 seconds. 2013/02/21 22:49:47, Receive SvcMsg : 270, wParam = 0, lParam = 0, content length = 32 Ok, long answer. Done. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Creators Update lands and the Mobile Connect App starts having problems. (Each task can be done at any time. WebNaturally searching for it online only returns how to uninstall NetExtender. Customer's Netextender client stuck on Preparing Navigate to Windows Service manager under Control Panel > Administrator Tools > Services. Ubuntu won't accept my choice of password. I've upgraded the sonic os to find newer clients would have problems with connecting. Terago Networks is an IT service provider. Although I noticed the frequency of the error have reduced, the issue is not fixed completely. They told us (I'm closely paraphrasing) "That app was originally developed for Mac, we started using it for Windows 10 when NetExtender was having problems, but we've since run into problems with the App and the Creators Update so we're now asking people to use an updated version of NetExtender.".