Use a room remote to control a Teams Room device This release introduced numerous fixes: 11/05/2021 :VDA 1912 CU4 released, including critical fixes for CtxSvcHost.exe (Citrix HDX Teams Redirection Service)exiting unexpectedly because of a faulting CtxTeamsSvc.dll module, and also for CtxHdxWebSocketService.exe (HTML5 Video Redirection Service)exiting unexpectedly. Thin OS 9.1 Still connecting to remote devices MS Teams New comments cannot be posted and votes cannot be cast. The following example shows how to use the Grant-CsTeamsCallingPolicy to assign the DisallowCalling calling policy to a user. #4.1 As an example we will investigate a p2p audio call between two VDI users. Its a bit tedious to open Registry Editor every time, so you can also create a registry entry file MSTeamsRedir.reg In this file you can paste this content: Remember; You should run MSTeamsRedir.reg every time you connect to the machine or when you restart MS Teams. From what I understand; Citrix Workspace communicates to your VDI that it is capable to receive HDX optimized audio streams. You can join when the meeting starts, or any time during the meeting. Support for room remote on Surface Hub is currently in development. While you're in a meeting on one device, open Teams on the second one. Then re-start your PC. For Surface Hub, the room remote option on your iPhone may not work. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). This was fixed in CWA 2105 for Windows. This requires MultiWindow as a prerequisite which is available in VDA 2112 or higher and Teams 1.5.00.11865 or higher. To turn on the room remote, select Turn on . Still connecting to remote devices. To turn on your camera or mic, tapCamera or Mic at the bottom of your screen. Type gpedit.msc, and click OK. Nov 28 15:08:30.947 webrtcapi.DeviceManager Info: Audio device IMMNotificationClient registration successful. 14 views Session Recording don't work, MSMQ shows "waiting to connect, Failed to connect Winsock socket." The exact location of this registry entry is here:HKEY_CURRENT_USER\SOFTWARE\Citrix\HDXMediaStream\MSTeamsRedirSupport. Still connecting to remote devices. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Feels like you're working from . See, If Teams is configured to Auto-start, the issue in the bullet above might also manifest. [Internal reference: CVADHELP-17758]. To learn more about using PowerShell to manage calling policies, see Set-CsTeamsCallingPolicy. That's the downside. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Select Add this device. I have the same issue, We use Citrix 7 2006 on-premise, with Microsoft Teams Optimized. Your email address will not be published. Relaunching Teams might be required. Wen we try to join a meeting we got the following message: " Still Connecting to Remote Devices. These versions allow App Protection users to be able to see incoming video and screensharing, and also introduce support for Secondary Ringtone (pending update from Microsoft, refer to. videos in the browser) does work. Once you're in the meeting on the new device, your first device will leave the meeting. All other audio (e.g. HdxRtcEngine.exe contains a bandwidth estimator that will allow Teams to pick the best resolution that can be sustained by the network, and sometimes it can take a few seconds for it to converge to the right value. I did encounter some bugs with full-screen not working properly on a bigger monitor. The VDI user caller will register remote ICE candidate and begin connectivity checks (STUN Bind request/response). This action triggers the establishment of the virtual channel CTXMTOP, CWAs HDX Engine (wfica32.exe) must spawn the process HdxRtcEngine.exe (the actual WebRTC media engine in CWA), maps and relays the names of the peripherals to Teams, WebRTC media engine acquires and captures all peripheral devices I/O after user selection, Media Engine transport layer establishment, Secure RealTime Protocol (SRTP) end to end connection, Codecs: Decoding/encoding and rendering of audio-video tracks and screensharing, 4.2 Echo Cancellation, noise reduction, jitter/packet loss concealment, lip synchronization, image enhancement. After a successful connection, you will see the state change to ESTABLISHED: shExpMatch(url,"wss://127.0.0.1:9002/*"). FIX Teams: "Still Connecting to Remote Devices. Calling isn't available yet. sharing a single app and not a full desktop)is now available in Ring 3.6 (, 12/9/2020: Gallery View (2x2) is now on public tech preview. Upgrade your version of Internet Explorer. Still Connecting to Remote Devices. Calling isn't Avaliable yet. To enable remote sound in the virtual machine: Right-click Start and click Run. The transmission is encrypted, fast, and direct (peer-to-peer), allowing you to send huge files quickly and securely. . LICENSING, RENEWAL, OR GENERAL ACCOUNT ISSUES, Created: Reddit and its partners use cookies and similar technologies to provide you with a better experience. We are actively troubleshooting this with support, but wondering if anyone has come across this issue before? These fixes arealso available in VDA 2106 or higher[CVADHELP-16918] [CVADHELP-17341] [CVADHELP-17146] [CVADHELP-17505], we got same issue with all users , just wondering if there was a fix for this. Has anyone seen this error message before when attempting to join a teams meeting or starting a screen share. Fix Microsoft Teams: Still Connecting to Remote Devices If you have a similar situation, here are the troubleshooting steps to take. A DECT wireless headset with noise canceling mics and a premium workstation to connect multiple devices and manage communications from a single tool. 8/31/2022: Background Blurring and effects (default image templates) are now enabled in Ring 4 (GA) with CWA for Windows 2207. User would see"Hold on, looks like something went wrong we are trying to get you back on the Call", the call would resume and subsequently interrupt. Please add Teams.exe to the VDA registry under SfrHook, and make sure the Flag value REG_DWORD is set to 204 Hexadecimal, As a last resort, you can disable ALL hooking for Teams by following, 3/23/2022: CWA for Windows 2203 LTSR and 2204 CR are now GA. The VDI user caller will register remote ICE candidate and begin connectivity checks (STUN Bind request/response). Add a second device to a meeting. Calling isn't Avaliable yet. Once it's joined, you'll be able to turn the mic . Hence it is optimized by default. You can run this command via the following path:/opt/Citrix/ICAClient/util/hdxcheck.sh, 2.) Next; Open MS Teams and click the Three dots settings menu, choose About, then Version. Meeting room guidance for Teams - Microsoft Teams Microsoft Teams. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What's new in Microsoft Teams Rooms and Devices at Enterprise Connect, Microsoft Teams Phone gives you PSTN connectivity choice, Whats New in Microsoft Teams | November 2022, Whats New in Microsoft Teams | October 2022. Step 4: Use File Transfer. [CVADHELP-14716], With Workspace app 1912 or 2002, peer-to-peer calls (not conferences) might result in lower encoding resolutions for the VDI user sharing his webcam, depending on the endpoint CPU. This message is displayed in Microsoft Teams: There's a problem with your connection. Fixed in 2010. HdxRtcEngine.exe will select the Opus codec for this scenario, which can be seen clearly in the SDP Offer/Answer negotiation.The calling party will state all his supported codecs, and the callee will then reply with his preferred choice in the SDP answer. Speakers should work when you watch a random youtube movie. " or "Es gibt ein Problem mit Ihrer Verbindung. There's a problem with your connection : r/MicrosoftTeams - Reddit , You will be able to leave a comment after signing in. 1/26/2023 - The issue with the Intel graphics device driver has been fixed. MonitoringMore information on how to leverage HDX Monitor to monitor Teams optimization can be found here. Calling isn't available yet", but I didn't connect to any other devices. Some endpoints might not have enough processing power (see here for system requirements), resulting in 100% CPU utilization and causing audio/video to be out of sync. 5-Step Guide to Working Remotely with TeamViewer A user here is signed into Teams on iOS, iPadOS, and macOS. I've uninstalled Teams and reinstalled it, disconnected all devices and plugged them back in but still nothing. The RTP protocol can be decoded in Wireshark to understand what type of codecs are being used and how much bandwidth is consumed. explicit proxies or pac files).#3.3 RTP media flowsIf the connection was established using TCP through a TURN server, you will not be able to decode the traffic in Wireshark as RTP since it is encrypted using TLS.In case of a peer-to-peer connection or conference via UDP, then Wireshark will show more detailed info that can be used to understand the traffic flow between the participants.Wireshark recommendations:RTP cannot be automatically analyzed by Wireshark. Upvote if you found this answer helpful or interesting. VPN, Wireless, Ethernet) might experience optimized webrtc traffic not being routed through the proper interface, hence degrading call quality because of routing metrics and different Layer 3 performances(CVADHELP-16480). Select the user by selecting to the left of the user name, and then select Edit settings. November 01, 2022. MS Teams call not working. Error "Still connecting to remote devices While the actual service (Citrix HDX HTML5 Video Redirection) might be running in theservices.mscconsole, the localhost127.0.0.1:9002TCP socket is never in listening mode as seen in netstat. Background blurring and live eventsare known limitations in VDI. Important:Make sure you've updated to the latest version of Teams on your phone before joining it as a companion device. Each peer maintains two simultaneous descriptions: The SDP files are logged in webrpc.txt. Microsoft Teams enabled devices Depending on your environment and preferences, you can set up the RDS solution for session-based virtualization, as a virtual desktop infrastructure (VDI). Calling isn't Avaliable yet. Matt-Taylor You can set policies by using the Microsoft Teams admin center or PowerShell. Follow, to receive updates on this topic. Two times now. Once the virtual channel is established, the Citrix HDX Engine in CWA (wfica32.exe) will spawn the media engineon the client: At this point, Teams is ready to handle calls. Most of the new features require an upgrade of the Workspace app, hence the Current Release model is the preferred delivery mechanism.-------------------------------------------------------------------------------------------------------------------------------------------------Live updates on known issues - April 2023, -------------------------------------------------------------------------------------------------------------------------------------------------. MS Teams connection problem - Microsoft Community Hub If not, optimization will fail. Select the device that you want to remove. References for Microsoft IcM# cases (279646315 and291199411) and Citrix SR# cases (81036409 and, 2/4/2022: App Sharing (i.e. A Teams sign out/sign in and restart will be required. Calling is not available yet"). I do not know exactly, but I know that the HDX optimized socket on my laptop can not be reached contact the VDI and I tried searching for a solution for a couple of hours. You can use your phone as a companion device for both in-person and virtual meetings. Calling is not available yet" https://t.co/tYVEOVqYlg" If Teams says you're still connected to a remote device, restart your computer. If your Teams Rooms device loses trust with the domain, you won't be able to authenticate into the device and access its settings. This is what we want to accomplish in the next chapter. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Meeting policies: Teams includes the built-in AllOff meeting policy, in which all meeting features are turned off. . Call Device Used Audio: audio device used for the last active call, Call Device Used Video: video device used for the last active call, Call Duration Audio: last active audio call duration in seconds, Call Duration Video: last active video call duration in seconds, Call Duration Conference: last active conference call duration in seconds, Call Duration Screenshare: last active desktop sharing call duration in seconds, Call Establishment Duration Incoming: last active incoming call establishment in sec, Call Establishment Duration Outgoing: last active outgoing call establishment in sec, Call Type: Audio, Video, Conference, Screenshare, Version - Endpoint OS: not filled currently, Version - WebrtcCodec: webrtc codec version, 180,240,360,540,720,1080 (Teams supported Resolutions), {{ feedbackPageLabel.toLowerCase() }} feedback, Please verify reCAPTCHA and press "Submit" button, See HDX Microsoft Teams Optimization Crash or Video Freeze, HDX Microsoft Teams Optimization Crash or Video Freeze on newer Intel-based clients, keep in mind that Teams feature set is different when comparing optimized vs non-optimized, Media Engine multimedia stream processing, #1.1: Teams must launch in optimized mode, Teams conference servers are all hosted in O365, 4. and our It includes information on Teams Rooms device and solution uses, layouts, and specifications. Azure. Teams devices from certified partners help you get the most out of your Microsoft Teams experience. The value is set to 1 automatically if and only if: Microsoft Teams Redirection policy is enabled in Studio (and by default is Allowed), CWA has loaded the Teams Virtual Channel (VDTeamsn.dll) and the CWA version is 1907 or higher, ,or even dual Teams installations (under %appdata% and Program Files). However, recently it keeps randomly disconnecting me and leaving the calls. Stop the WebSocketService.exe in the VDA, rename it to WebSocketService_old.exe and replace it with the WebSocketService.exe private. Other times itll just be a glorified bookmark folder for myself. Still we had to solve the problem. Also, disconnect all peripherals. For example, if you're already in a meeting on your laptop, you can also join on your phone to share live video, control a presentation with your phone, and much more. TeamViewer has introduced a new way of connecting using session links, which offers enhanced security and convenience for remote support. In these VDAs, WebSocketService.exe can crash and cause Teams call failures ("Still connecting to remote devices. The "Make a test call" button is a very handy tool to assess peripheral acquisition and performance. [Note:The notification audio (ringtone) is played by Teams out of the VDAs default playout device. This library of articles provides guidance to troubleshoot and fix errors that you may experience when using Microsoft Teams. 2. Users may fail to complete any call and Microsoft Teams does not show the optimized message anymore ("Citrix HDX optimized") The issue may be reported in a single session and multi-session VDA's with CVAD Current Releases and LTSR versions (2203 and 1912 up to CU5) [CVADHELP-17758] Solution Mark this reply as best answer, if it answered your question. To prevent an echo effect, Teams will automatically turn off the speaker, camera, and mic on the second device before it enters the meeting. Teams connection error - Microsoft Community Microsoft Excel. Whether you enteredthe meeting from amobile phone, desktop, or Teams Room, you can close out your call on everything at once. 4/4/2023 -Citrix has received reports that some desktop applications are not sharable in Optimized Teams. As a workaround, open theSound Control Panel(mmsys.cpl), select the playback or recording device, go toProperties > Advancedand change the settings to a supported mode. Teams desktop app for a colleague on their personal device at home with error CAA20002 + AADSTS80014. Thanks! Media Engine transport layer establishment. How to Keep Unattended Access Secure - TeamViewer If you are locking down the endpoint in Kiosk-mode, or restricting users to interact only with whitelisted apps by using GPOs for "Assigned Access Configuration", then make sure HdxRtcEngine.exe is allowed to run.