Advocacy is best represented by: As part of performance appraisal, the nurse manager designs strategies to acknowledge staff members. D) Brand equity management According to the Data Protection Act, personnel files and records should ideally be maintained by employers for: combine job training and classroom instruction, compensation that is tied to the employees performance. We can do this by promoting and encouraging collaboration between universities, governments and other stakeholders in order to drive progress on the most pressing global issues. * 1 point A) candy B) laptop C) hair salon D) car. Difficulty: Easy, The augmented product is the actual product plus the various services and benefits offered Answer: TRUE Click below link for Answer University life can be wild, and two of the characteristic features of a university are streaking and frats. is the buyer really buying?" Using high-tech-high-touch approaches. C) specialty Development of services that are identified in various studies as important for this target group. Answer: Brand equity is the differential effect that knowing the brand name has on customer response to the product and its marketing. AACSB: Application of knowledge Community service. B) social marketing A gourmet dessert maker wins an award for outstanding customer service. This is best classified as: The _____ allows the rater to mark an employees performance on a continuum indicating low to high levels of a particular characteristic. a fifth of which. Skill: Concept C: The Maasai, who subsist primarily on cow's blood, milk, and meat. C) Niche E) Convenience products Skill: Concept E) exclusive services. services. b. Answer: FALSE Ardern will serve as a visiting professor and assume the mantle of the institutions first-ever leader in online extremism. Answer: B Answer: Branding helps buyers in many ways. A nurse is admitted to a psychiatric unit. REF: Page 412 TOP: AONE competency: Knowledge of the Health Care Environment, ohn is an older adult patient who comes regularly to the multigroup practice in which you are a nurse practitioner. You are: and services. ANS: D Ruben Delgado established a brand name, known merely as Delgado, and decided to expand on it. C) Unsought products Answer: Examples will vary. Objective: LO 8: Define product and describe the major classifications of products and A) person B) corporate image AACSB: Application of knowledge E) person Objective: LO 8: Define product and describe the major classifications of products and Objective: LO 8: Define product and describe the major classifications of products and B) performance and conformance Objective: LO 8.2: Describe the decisions companies make regarding their individual products and services, product lines, and product mixes. Objective: LO 8.2: Describe the decisions companies make regarding their individual products and services, product lines, and product mixes. Answer: Individual product decisions involve: 1) product attributes, 2) branding, 3) packaging, 4) labeling, and 5) product support services. ANS: D The deliciousness of Virginia ham can be understood from the fact that Thomas Jefferson had dozens of this meat shipped to him when he stayed in France! C) social A) Business intelligence Objective: LO 8: Define product and describe the major classifications of products and Nope. Difficulty: Easy, What are the two dimensions of product quality? During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales. A) Unsought products A gourmet product involved? B) rental car A metaphor compares two or more different things by stating or implying that one thing actually is another. For example, a nurse who is an expert clinician in a specialty practice area, when diagnosed with a serious chronic illness, may not have the appropriate background to make informed healthcare decisions. Which of the following exemplifies a corporate strategy? _____ are special benefitsusually noncash itemsfor executives. sale. Objective: LO 8: Describe the decisions companies make regarding their individual products Instead, what is required, is a comprehensive strategy that incorporates diverse viewpoints and skill sets: from academia, politics and beyond. A) an actual product Nurses need to be sensitive to the teaching needs of those at risk for disparities in health care: persons of a different race or ethnic group, women, children, older adults, rural residents, and those with limited or no health insurance, low health literacy, and/or low socioeconomic status. C) furniture Virginia is known for the Appalachian Trail, oysters, Presidential homes, the Arlington National Cemetery, Dirty Dancing, Wild Ponies, Chesapeake Bay Bridge Tunnel, and the Brunswick Stew. It is important that lower expectations for persons who are disadvantaged, have a low literacy level, or have limited English proficiency are not unintentionally communicated. E) products such as insurance services. Skill: Concept Repeating patient history information to the admitting clerk, the admitting nurse, and the ultrasound technician You are involved in designing a clinic for women in an inner-city neighborhood. D) shopping A) candy. Service marketers, therefore, have to master interactive marketing skills. What does the S in the S.T.A.R. AACSB: Analytical thinking Jacinda Ardern And The Power Of Academia In Tackling Society - Forbes Poverty. When possible, services should come to the patient and should be as easy, comfortable, pleasant, and effective as possible. c. Care providers often have conflicting ideas about care. Skill: Concept The customer immediately contacted Mollys supervisor and lodged a complaint. A) Liabilities ANS: B This living museum stays in character 24 hours a day. AACSB: Application of knowledge Skill: Concept. Objective: LO 8: Define product and describe the major classifications of products and Answer: B A manager approves an employee's request to extend his hours on Monday through Thursday so he does not have to work on Fridays. Difficulty: Moderate, ________ are less frequently purchased consumer products and services that customers Objective: LO 8: Define product and describe the major classifications of products and b. Objective: LO 8: Define product and describe the major classifications of products and It almost fell into ruins after the death of the Washingtons, after which it changed hands a couple of times, all the while deteriorating. Advocacy means defending the rights and interests of others and, in this situation, the right of a patient to receive care, as determined by standards utilized in a critical pathway. The most basic level is ________, which addresses the question, "What The institution of a holding area where families can be with children represents a caring action that arises out of interactions and knowledge of patient needs and thus, is service oriented. In Colonial Williamsburg, you can step back into history literally. REF: Page 417 TOP: AONE competency: Knowledge of the Health Care Environment. AACSB: Analytical thinking Name these two broad classes and describe how they are different from each other. services. Difficulty: Moderate, Lubricants, coal, paper, and pencils are examples of ________. B) Products do not include experiences, organizations, persons, places, and ideas. Despite its size, it took as little as 16 months to finish its construction in 1943. services. Answer: FALSE services. Using a local anesthetic before inserting a needle into a child's arm Answer: A service offer can include innovative features that set a company's offers apart from competitors' offers. Specialty shops loved to display the products in their fancy, lighted showcases, but such specialty shops alone were not profitable. D) person Package decisions often include designing labels, which identify, describe, and possibly promote the product. A) building an offering that brings value to target customers The patient is unable to pay. Q. Answer: B Eight regions harvest oysters, each producing its own unique flavor. Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. ad campaigns to help sell its products. How did Powell and Booth each carry out part of the plot? Ch.22 Flashcards | Quizlet b. It is the largest living museum in the United States it still has as many as 88 original buildings! Objective: LO 8: Define product and describe the major classifications of products and As the head nurse, you persist in ensuring that this patient receives the treatment. A) consistency and level Dirty Dancing is an iconic film that captured the imagination of viewers in the 1980s. Increased competition and clutter on retail store shelves means that packages must now perform many sales tasksfrom attracting buyers, to communicating brand positioning, to closing the sale. ANS: C A) products purchased by consumers for further processing or for use in conducting a business B) products and services bought by final consumers for personal consumption C) primarily intangible offerings from marketers D) raw materials as well as manufactured materials and parts E) products that aid in the consumer's production or operations, 1 B) convenience Skill: Concept On the other hand, internal marketing means that the service firm must orient and motivate its customer-contact employees and supporting service people to work as a team to provide customer satisfaction. compare carefully on suitability, quality, price, and style. This move not only exemplifies Ardern's dedication to fighting online hate and radicalization but also highlights the essential role of academic institutions in searching for answers to society . MKT 3010 Chapter 15 (Marketing Services) Flashcards | Quizlet https://www.sobtell.com/q/tutorial/default/206996-bus-100-introduction-to-business-unit-3-milestone Difficulty: Easy, What is the core customer value a customer might purchase when buying Urban Decay Kinecta Federal Credit Union Exemplifies What It Means to Serve the C) Specialty products D) social engineering Skill: Application Skill: Concept Using a Health Literate Care Model involves weaving health literacy strategies into care by assuming that patients do not understand their health conditions or what to do about them, and then, subsequently assessing patients' understanding (Koh, Brach, Harris, & Parchman, 2013). use in conducting a business. Skill: Concept Exemplify Definition & Meaning - Merriam-Webster c. Provision of immunization and addictions services and health screening services for women in the area. Difficulty: Easy, How do consumers perceive products? B) portable office equipment such as computers AACSB: Application of knowledge A) a laptop with a comprehensive warranty for three years B) an online shoe retailer that provides free home delivery C) an agency that offers free legal advice D) a credit cardE) a bag of potato chips E ) a bag of potato chips E) installations The Yorktown battlefield is where the last war of the American Revolution was fought, where British General Cornwallis surrendered to George Washington. This chain consists of five links: internal service quality, satisfied and productive service employees, greater service value, satisfied and loyal customers, and healthy service profits and growth. 15 which of the following exemplifies a service a B) person But did you know that this was almost exclusively filmed in Virginia? services. AACSB: Application of knowledge There are plenty more things to do in Manassas, so take your time to explore the area. a. A(n) _____ is a tool to help people identify the activities they enjoy. Include the mistake on the nurse's performance appraisal. Data indicate that nurses are responsive to requests for assistance; data are available for the unit and the institution. services. A gourmet dessert maker wins an award for outstanding customer service. a. AACSB: Analytical thinking These REF: Page 420 TOP: AONE competency: Professionalism. AACSB: Application of knowledge He approaches the company nurse, who gives him aspirins. Difficulty: Moderate, Convenience products are less frequently purchased consumer products and services that Which of the following exemplifies a corporate strategy? A) The quality of products is far more difficult to measure than that of services. There are tons of things to explore here, such as salty marshes, the wild ponies, and of course, beaches. Here are 30 things Virginia is known for. Answer: B Pain management, the discharge process, and post-discharge patient callbacks are specific areas where nurses can make significant improvement in patient satisfaction. It has negative brand equity if consumers react less favorably than to an unbranded version. services, and ________. Answer: D Alex, a graphic designer, suffers from a terrible headache while at work. satisfy stated or implied customer needs. According to the 1986 amendment to the Age Discrimination in Employment Act (ADEA): most employees cannot be forced to retire at a specific age. Virginia General Assembly, to lend credibility to their claim, declared in 1988 that Brunswick County was The Original Home of Brunswick Stew. Patrick Henry gave this stirring speech in St Johns Church Richmond during the 1775 Virginia Convention. Skill: Application As a nurse manager, you see an opportunity for patients to be well serviced through the medical home concept. AACSB: Analytical thinking B) state-of the art technology Solved Which of the following exemplifies a service? * 1 - Chegg E) tech support and warranty Arlington National Cemetery is the States military cemetery that serves as the final resting place for those who sacrificed their lives to fighting for the cause of their country. Unit-based quality indicators, including satisfaction with nursing care, are a key feature of the NDNQI. Answer: D AACSB: Analytical thinking Skill: Application, Answer: FALSE AACSB: Analytical thinking Skill: Application. Which of the following exemplifies a service orientation? services. Which of the following is NOT a product or service? D) specialty product The cognitive component of intercultural competence is the persons: At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if the they are applying the lessons about gathering pertinent information from callers.