The loyalty has gone completely. So I would like these issues resolved that would make my life a lot easier. Just back from a week in the canaries. Its just tired! Previously he had been Chief Financial Officer (CFO) and Head of Corporate Functions at Iberia Express. Ive now got super experienced crew that want to work in Club/First and are now in Traveller and inexperienced crew working in the premium cabins. I know that change wont happen overnight, but this week I have briefed teams across the airline to do all they need to, to tackle the issues we know youre facing so we dont let you down. The email also listed out that the airline had taken the feedback from customers and confirmed that they would be rolling out their club suite on as many aircraft as they can, as quickly as possible. Other executives include Rebecca Napier, CFO, Executive Director & Board Director; Calum Laming, Chief Customer Officer and 5 others. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. TLFL has an exclusive partnership with GTC, one of the worlds largest collections of independent luxury travel agents. He started at KLM in 1995 and carried a number of positions in Sales & Marketing, Alliances and M&A. What is worrying is that there are enough MBAs in BA who will have carried out substantial analysis before they made these changes and this to me is therefore a DELIBERATE STRATEGY and sadly, I believe Mr Doyle is a snake oil salesman! How to win your consumer dispute using the Elliott Method. LONDON Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. They are still hiding behind the covid nonsense an an excuse not to provide a full service. BA really needs to invest in online self service / manage my booking functionality allow customers to do more things online at a time that best suits them. Choices of food and wine run out before they get to you. Our executive contacts are responsive, as long as you are polite. Sean Doyle email address & phone number | British Airways CEO British Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. Julio has a PhD in Physics from Cologne University in Germany and has an MBA from IESE Business School in Spain. They gave me effective medication and kept checking on me afterwards. Claire Bentley has been the Managing Director of British Airways Holidays since 2001. . Its certainly you who makes us fly, and we cant wait to welcome you back. I wish them well, but if I have to spend high to fly them, Id rather choose a competitor where the value for money is better. Lynne holds a degree in mathematics, an MBA and an MSc in operational research. Its haphazard, inconsistent and erratic. Reveal Do I have to pay this service bill? Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. Eversource Gas says I have a leak. Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. HOWEVER, it is the INTANGIBLE resource that cannot be copied or replicated easily: their PEOPLE- and BA have done an amazing job at destroying this unmatchable element of what BA SHOULD be about. Would anyone fly BA in preference to Qatar even if the price was the same? Before the pandemic, I used to forgive BA for not having the greatest business or first class compared to other airlines because you could get decent deals in sales or booking far ahead. They all flew Boeing aircraft. This contact was published on November 27, 2014 and updated on March 9, 2023. Like others, Ive heard fine words from BA before while they have continued to cut and offer a business class product that on long haul is 20+ years out of date and on short haul has been diminished to less than economy was ten years ago. Making remote or global hires? BA CEO Sean Doyle Makes Management Changes - London Air Travel The mid haul routes operated as Club Europe instead of Club World are unacceptable. Perhaps if your followers value the comments as they do the articles we might be able to get the message over that what THEY want is mostly doable but is not what IFCE (cabin crew) management and the product and delivery people THINK they need and want. Id love to support our National Carrier but not until they up their game and become competitive too. Even if Virgin & BA were on par with my experiences I would still choose Virgin. Throughout the pandemic I have changed my Finnair flights solely by the Finnair chat function which has been very useful. I was once a BA employee back in the 1990s. Sean Doyle's Email & Phone - Chairman and CEO at British Airways Thread Tools Search this Thread Display Modes Previous Thread | Next Thread Forum Jump Sean first joined British Airways in 1998, where he began his career as a financial analyst. Emails were not answered and I only managed to change the flights by getting through on the chat. well as phone numbers accurately with In his first public appearance since being named British Airways' new CEO last week, this morning (October 19, 2020) Sean Doyle gave the keynote address at Airlines 2050: Beyond the Crisis, telling the industry that British Airways continues to play a crucial part in connecting Britain with the world and the world with Britain and is doing everything in its power to emerge from this crisis. BA needs a thorough overhaul in its management I would suggest outsourcing its leadership and breaking out of IAG with its cranky ideas of quality. After all, they're British. But they are missing the point, Ive lost count of the amount of times I have booked a Club Suite only to have it changed nearer the time. Mainly becasue it culd be great and it could be bad or it will more likley ust be indifferent and nothing to truly enjoy and be thrilled by. What are your thoughts on travelling with BA at the moment? I am feeling very let down and disillusioned by this experience today. Cant anything about this for long haul but did a business class recently to Madeira and was pleasantly surprised TBH! Is the email from BA CEO Sean Doyle all just lip service? Just flown to St Lucia in J 2 days ago and food offering was pretty atrocious. The moment Mille, Steven, myself and thousands of others are actually free to interact and offer a modern aerodynamic (pardon the pun) without looking like a circus contortionist then something is wrong. Previously he was Chief Executive Officer and executive director of Aer Lingus from January 2019. Still waiting. I want BA to be amazing again. Did we mention it's free? I am loyal to BA, but agree with all the comments above that his words need to be backed with highly visible action. He may have a generous Irish heart but his company finally became a lost cause when they disastrously employed a bonus chasing Spanish discount airline CEO who only knew how to cut and not invest. Not even a general tv screen showing a map! I doubt BA could offer this as first class, let alone business class. Flew BA club Europe both ways. Heres what to do. But we know that not flying has come at a cost not only to aviation and to our business, but to you as our customer. Cabin Staff clealry not with it any longer, needing to be reminded what request had been made, not responding to call buttons, and very very slow and assistant service almost as if they are all finding their way. Just got back from Switzerland. As for their phone lines shocking! Check out our guide to booking and troubleshooting an airline ticket. Sean still has a lot to do with staff training. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. Theres was no starter, side dish or desert for anyone because of a mistake. Quite often they were nearly double the price of Qatar out of LHR not ex EU. How can we build back better European aviation after COVID-19 - and what will our industry look like in five years?The environment, changing markets, new con. He did some good stuff at Aer Lingus and I had high hopes for him, but sadly little seems to have changed. One of whom seems to be so flush with cash that it is bidding for a European competitor less than 12 months after being baled out by its government. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. Crying children with their toys in the cases. Spent an un, Thought @etihad was impressive in business class f, The stunning adults only Sunset Pool at the @waldo, Final early morning beach visit @movenpickalmarjan, Breakfast influencer style with a floating scrumpt, A stunning night at @sonara_camp in Ras Al Khaimah, First time on @klm long haul and lucked out with a, Travel companies, luggage, travel tech & apps, Virgin Atlantic and Virgin Atlantic Flying Club, The call centre wait times and social media. Guess what! Did you appreciate Seans email? CEO email addresses - E-mails address database lists to find contact Forbes contributor. Weve been working hard to create a more premium experience for you, putting you at our heart and doing it in a way thats sustainable. As of 2023, Sean Doyle's net worth can be between 10-15 million USD. And so do my family. However, now that the UK government has announced the removal of all restrictions on travel it is time for British Airways to once again look to the future and rebuild the airlines image. Crew exhausting serving 60 in club. You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. Sean Doyle works in the Airlines/Aviation industry. Pretty impressi, Room with a view at @jumeirahsaadiyat. Sarah graduated from Newcastle University with a BA(Hons) in History. To say the experience of flying business in Emirates is a level above BA would be an understatement. Although I have serious doubts about his abiiities to return BA to a true premium service given where hes starting from, I wish him good luck and will watch with interest from the safety of an alternative airline. Head of Strategy and Business Plan @ British Airways CEO Aer Lingus @ Aer Lingus Area General Manager Americas @ British Airways Finance Director BA World Cargo @ British Airways Financial Controller Airline Partnerships @ British Airways CEO British Airways @ British Airways Director Fleet Network & Alliances @ British Airways Finance Manager @ British Airways Area Finance Manager Asia Pacific @ British Airways Finance Business Partner Strategy & Business Units @ British Airways, Extraversion (E), Intuition (N), Thinking (T), Judging (J), There's 74% chance that Sean Doyle is seeking for new opportunities, Principal Software Testing Consultant at Testhouse Fax: +1 212 251 6711. All this was bad enough but then I tried to get some sleep but the light above my part of the cabin was quite bright. However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. He came back and said product poor, people meh. Completely agree re worry about needing to contact and not being able to. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. When they do they still manage to mess something up. Covid excuses no linger wash and some of us like to walk around, choose our own food and serve our own LPGSoh sorry that has been replaced too. Find out about our privacy policy and advertising disclosure here. I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. Nobody answering the phones, as usual. How long should it suffer? And at least Ryanair staff are jolly; this lot are generally workshy and totally lacking in interest in their passengers. Gerente de Lnea As many say the proof is in the pudding.talking pre Covid BA didnt offer a Premium service the only time I used them was if I could pay via Avios, or if airlines of my choice didnt fly where I wanted to go.. It has had to deal with the most restrictive and ever changing travel regulations. British Airways is the flag carrier of the United Kingdom and is based in London. John became Chief Information Officer (CIO) in September 2019. But the crew were excellent. We publish the names and emails of customer service managers. What that means for many people is a delay in receiving their meal because others who are closer to the front are already wanting 2nd and 3rd drinks. I had an aneurysm, but British Airways is keeping my money. Theyll take a while but they do get back to you eventually. Full service food and beverage even through Covid. I wont believe any more words and Ill continue to fly BA only when I dont have an alternative until such time as I see changes that make me think they are a better choice for my travels than the airlines I currently use A3, TK, QR, SQ, NH and AC in the main. CEO British airways email address Notices Join in and register on theDIBB You will need to register before you can post: click the register link below to proceed. (for sending copies of documents or receipts) Please do not send multiple faxes for the same enquiry, as this can slow down response times. Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: talk is cheap. In the face of constantly changing and complicated travel restrictions the length of time its taking us to take calls has naturally been longer, which has pushed up our waiting times. They told us to wait while this was corrected which took weeks, assured us our boooking was secure, yet when they finally escalated and sorted the issue, we found our booking had gone and to reinstate cost us an additional 360 which despite it being 100% BAs fault they point blank refused to accept any responsibility. A stater of a few lettuce leaves, cucumber slices and tomato; a main choice of either curry or vegetarian pasta (what if you dont like either?! This is always noted on my bookings. We all lead busy lives and have better things to do than holding on the phone. Been looking at booking a few flights and was amazed at how much BA are asking. address is s****[emailprotected]. I cant see them ever being premium again and will only fly with them if their prices arent premium. Sadly Ive heard lots of similar stories this weekend. My recent LGW Club World experience was consistent with the themes raised. Disagree that exclusive table serviceelays but not should stay. Just fly with Qatar Airways in economy and even better in business to see how it should be done. Sean Doyle Chief Executive Officer British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB 011 44 20 8738 5050 Seanl.Doyle@ba.com This contact was published on November 27, 2014 and updated on March 9, 2023. Airbnb banned me because I used to live in Russia. In fact no choice of main as we were seat 15 theyd run out of one option already. Thankfully we gave them a paper claim to get our case back, even though they said we didnt need to. The website has more glitches than a really bad sci fi movie. I still fly with BA 80% of the time, and indeed I am off to the states in a few weeks as well as a regular GLA-LHR every week or two. Sean Doyle is Head of Strategy and Business Plan, Sean Doyle's personal email Im using 241 Avios to take my brother to Lisbon on CE in June and hoping for a good experience. Should airlines pay for what they've done to us? Fly from DUB to LHR, the LGW to SJO ? Twice now they have put me as both the passengers, instead of my wife and I. Their smiles and their enthusiasm to get back to doing what they do best, serving you, is very real. 7 hours later we were served a one slice of bread coronation chicken sandwich and a small kitkat served in an enormous brown paper bag. This was really unpleasant for me and anyone nearby. The crew WERE ALWAYS fine. Every time I fly with BA these days I question why but theyve got me cornered by status and vouchers. As a result we might all be forced to desert to their competitors sooner rather than later, although it would be such a shame not to redeem all those Avios, companion E tickets, and the various vouchers of which we all now posses so many????? British Airways employs 26,623 employees. By using ba.com you agree to the use of cookies. In addition to overseeing Network and Alliances, Sean has acted as Chairman of BA's London City subsidiary BA CityFlyer and oversaw the airlines operations at London Gatwick. It got worse at the gate, when having invited group 1 and Club to board. BA has a mountain to climb, Better posting on BAs Facebook page. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. The tikka was good but how on earth the dreaded coronation chicken survives Ill never know! This was on top of what felt like a genuinely cheery welcome when we embarked, and meal choices available throughout. They days of profiteering from their stranglehold on LHR are firmly over, having tried the alternatives, East, West and even intra Europe.
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