Unplug the Ethernet cable from both devices. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. Not got the app? This is clearley explained in the set-up instructions. Running the WiFi Discs setup again is the next step you need to take. You'll need to set up a BT ID to access the My BT app. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. Try restarting your Whole Home Wi-Fi. Go to your nearest store or order a new shop online for new cables. Wait for the color to switch to solid blue and turn off the device. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Watch this short video to set up or follow the steps below it. Announcements, Guides & Community Updates. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. Step 5. Step 3. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. Problems with Complete Wi-Fi, what do I do? 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on Maintain the rooms temperature from 0 to 40 degrees Celsius. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Do you want to learn how to set up a BT WiFi disc with simple steps? You can use the ethernet port on the disk to pair it with your hub. They will support you in checking the whole device's status and fixing its potential problems. Avoid obstructing it with the carpets or blocks. You will see the question, what does your home look like?. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. This is the process to pair them without the app. You must first download the My BT app on your phone and access the app to set up the new disc. on The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. Once done, unplug the device from the power and move it to the recommended place through the app as step 1. I am having the same problem. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. When the BT disc appears in blue light, the disc and hub are successfully connected. If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. 11h57, on The range of the discs can vary significantly depending on the operating environment and the location. BT Hub, BT Voyager and Connected Devices GPL code. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. 31-03-2019 If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. Set mode 1 for the complete WiFi Disc instead of setting mode 2. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Ask questions and share tips with other people 24 hours a day. What's the Admin Password, and Why do I Need it? 11-07-2020 Again the light will turn a solid blue. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. on 17h23. Add the new network name or password. Usually this is about halfway between the two devices. Remove the disc and insert it where you want. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. 3. Is there another way to pair it without connecting to the router by Ethernet cable? For further troubleshooting and support see What does the orange LED on the disc mean? If you're an existing customer, you've probably already got one. Here are detailed steps for restarting the hub: Step 1. This is similar, but without using the BT Smart Hub 2. Set up the BT disc through an Ethernet cable. 19h54. This is phenomenal. 20h43. If you don't have this or want to know more see What is a BT ID and how can I get one? It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Try restarting your Whole Home Wi-Fi. The best spot is a clear space off the floor close to a power socket. You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. Wait until the disc has cooled down before turning back on. You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. Press this button and wait until all lights are off, Step 3. On the home screen, select. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. This article is the right option for you. 19-08-2019 2h37. 22h29. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. The LED is permanently red and the new disc doesn't appear in the app. Ask questions and share tips with other people 24 hours a day. 10-07-2020 If you get any future issues post back and let us know. BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help Tap Save to confirm the modification or change the settings. Alternatively, follow the steps below to connect using an ethernet cable. Step 2. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. Do you find it difficult to set up the disc? All of this, according to BT, can give you faster connections and the ability to stream HD content in the room. Restart is one of the simple and popular methods to help you solve technological problems. The sales rep should really make this clear if so. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Are you seeking a step-by-step guide on BT wifi disc setup? You can use the ethernet port on the disk to pair it with your hub. You may want to adjust the position after set-up if your speeds are slow. Watch this short video to set up or follow the instructions below. You need to activate it by following the instructions in the email we sent you. The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. You can also use the Ethernet ports on these discs for devices such as TVs and printers. Step 1. Wait for 5 minutes to start a detection on the device. These easy steps will quickly have you up and running. What does the orange LED on the disc mean? The light will turn to blink red but return to solid blue after a couple of seconds. on On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. How do I change the name of my wireless network? You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. The LED will flash blue slowly. Remove My BT app and BT Whole Home WiFi on your device, Step 3. Whole Home Wi-Fi from BT on the App Store Step 4. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. Built-in wi-fi technology automatically . 18h07. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Hi@gibbylinkswelcome to the community and thanks for posting. Finally, if the first two attempts can not solve the issue, call the number on the BT website. BT Hub 5 on 70 meg BB. There has to be a reason for this happening. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. If you're using Premium Whole Home Wi-Fi, you can't. BT Complete Wifi Disc Your Questions Answered - AdmireIT First check the Ethernet connection from your hub (router). You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. on Just plug your hub in and follow the instructions on the 4G Disc packaging and in the help guide. This will guide you through the set-up and suggest the best location for your disc. You can follow internet usage, bill, and products of the UK companys extras. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. 31-01-2019 The quickest and easiest way is by using the BT Business app. Open the Hub Manager by typing 192.168.1.254 in the browser. Check the connection between the Openreach modem and the main and turn on the lights before activation. Add the new network name or password. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. You can do this from the Settings menu or manually turn each disc off then on. If the speed gets slow, you must adjust the position after setup. Thanks for making and sharing it! 10-07-2020 After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Connect it with the WAN port on the BT hubs back. Lets tell your customer service team about the situation you are encountering. Also, it's an impressive piece of kit on paper. I have gone through the set up procedure multiple times with the same end results. The light flash red and within a few seconds turn solid blue Lastly, you will search and scan the My BT QR code. Do not use it if it is damaged to prevent danger. If you encounter any issues, access the BT official website's support team. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Step 1. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. After removing the hub in the third step, you must pair it again and set it up. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Tried resetting the disc several times. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. Wait for it to be turned off for about 15-30 seconds, Step 4. This disc can help you solve the internet connection problem because it plays a role as a wireless extender to boost your wireless signal. This will guide you through the set-up and suggest the best location for your disc. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. on 2. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? You can still set up your Wi-Fi Disc without it. Keep the disc and device away from the water sources. Not got the app? This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. 20h19. On the home screen, select More, Your wi-fi network and then Set up new disc. 01-04-2019 What to Note when Performing BT Wifi Disc Setup? After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. Find the best location for your disc using the My BT app's disc location checker. I have several devices connected to this switch and they all work just fine. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. In the unlikely event that a disc gets too hot, it will turn off automatically. You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. on BT Wifi Disc Setup: A Complete Instruction [2 Different Ways] First check the Ethernet connection from your hub (router). This is awesome info. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. >. Step 4. I just thought I'd ask if there was an alternative method to restore the connection. Sure enough, we see a 75% increase. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. I have had the SH2 and Disc for over 9 months and it has never lost connection. If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. Use the disc location checker in the My BT app to find the best location for your disc. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. Setup Complete Wi-Fi (Black disc) without cable? 27-03-2019 What's the Admin password and why do I need it? It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. So the problem must have been some corruption within the Smart Hub 2. Step 4. You must also set up Smart Hub 2 for BT disc to get faster. Setting up your Complete Wi-Fi disc is straightforward. In this case, it means the BT WiFi disk can not be connected to the network. However, one disk of him is sufficient for most properties. on Every time the Internet passes via a second device, such as an extender, some speed is lost. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. Find a spot between your hub and the weak wi-fi area. If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. A BT sales rep offered me a new contract that included the Wifi range extending discs. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. Press POWER on the device again to turn the hub on. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. 15h25. What to Do if I have Issues Setting the BT Disc Up? How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - video 2 of 2 BT 33.5K subscribers Subscribe 485 288K views 4 years ago Find out how to pair your Wi-Fi Disc with your Smart Hub 2.. You can also get full Wi-Fi as part of the BT Halo 3+ package. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Wait until the LED turns purple, blinks blue, and then turns solid blue. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. The first thing is the number of the disc; next is care and safety. Within two minutes, follow the instructions on your device to connect. Come near BT Smart Hub and detect POWER, Step 2. We offer you a detailed step to help you set up BT disc quickly without hassle. I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. In the unlikely event that a disc gets too hot, it will turn off automatically. 20h02. 27-03-2019 Plug in your Wi-Fi Disc next to your Business Smart Hub 2. I cant pair my WIFI disc with my Smart Hub 2, Re: Wifi Disc pairing problem - it doesnt, Announcements, Guides & Community Updates, Plug one end of the Ethernet cable into one of the yellow ports at the back of the Smart 2 Hub, Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc, The light on the Wi-Fi Disc will start flashing blue. 13-04-2019 When this process finishes, the disc will appear solid blue. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. Thanks but it's only disconnected 2 maybe 3 times over 8 months. Step 4. Restart is one of the simple and popular methods to help you solve technological problems. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. I can't install an add-on disc. But if you cant move it, dont worry, your disc will work OK. Once logged into it, tick the Mode box to choose Mode 1. . on We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. Plug your Wi-Fi Disc into a power socket and turn it on. Step 2. Follow the simple steps below for troubleshooting this problem. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Then you can get connected and online straight away without your broadband being activated. Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). If you're still having problems, use our online troubleshooter. It helps you easily update the hub, wireless network, and disc LED status. If you want to replace it, ask the helpdesk to change the new one. Go to Advanced Settings and choose Wireless. The extension will typically alert you if you are too near or too distant from the router. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. on Find the best location for you Complete Wi-Fi Disc | BT Business The app will indicate a poor location by shining the yellow light. Go to your hub's settings in the My BT app and choose Update wireless network. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. So you can check our upcoming post for more details! The LED is permanently red and the new disc doesn't appear in the app. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Full Wi-Fi only works with BT Smart Hub 2. If you are a new customer, the company will provide you with a BT ID through an email for activation. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. How do I set up port forwarding on my BT Hub? Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Does BT Wifi disc require a physical ethernet connection to work? Thanks. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). What does the orange LED on the disc mean? Does the disc have to connect via ethernet? However, this information is not applied for Xfinity modem blinking green. >. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. Use a needle or paper clip to press the factory reset button for about one second. 19-08-2019 Alternatively, follow the steps below to connect using an ethernet cable. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Mode 1 setting offers you the best performance with the optimal speed and range. There's one in your Hub box. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. Press the power button on the back of the disc to switch the disc off. Follow these steps to work out the best location for your disc. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Step 5. BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app.
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