You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. Tickets & Prices | NX Bus West Midlands Tickets & prices Find the best ticket for you Home Tickets & prices Tickets & prices Adult bus passes & travelcards Flexible tickets Single trips & day tickets Under 18 & Term Plus Student bus pass Seniors travel free Ticket offers Kids travel for 1 at weekends and off-peak 2 adult add on at weekends Some journeys from Northfield will terminate in Hawkesley. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. Conditions of Carriage | National Express We do recommend that customers pre-book as this will help us ensure that you and your assistance dog/animal get a seat and that your assistance dog/animal has enough space for the duration of the journey. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. Make an Appeal If you have been issued with a Penalty Fare Notice, choose the correct rail company below to start your appeal. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold. And why? This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. Services across hundreds of routes have been disrupted by the indefinite action by members of the . We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. Deric White and Andrew Woodward outside the empty The Firs car . Such stops are shown on our published timetables. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. 87 (Birmingham) is operational during everyday. If your train is delayed, you might be able to get a refund. The company is national express. (sms or chat based messages are not permissible). Copyright The Student Room 2023 all rights reserved. You can pay your fine via these methods at any time. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. Discover what we do to ensure our services are fair for all. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. Save with National Express West Midlands | National Express (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. Contact our customer services below. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. Only one Penalty Fare Notice Reference per appeal can be used. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. UK Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. Please ensure that the details you enter are accurate and match those on the Notice. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. (g) No Luggage Stored for Restricted stops: There are some stops where, for safety reasons, we are unable, and are unable to permit you, to load and unload Luggage from the hold of Coaches. NX West Midlands (@nxwestmidlands) / Twitter Value drivers that differentiate us from our peers as a leading operator in this critical sector. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. We will not be obliged to carry any Luggage which has not been properly packed. If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. Call or get in touch online (edited 10 years ago) Reply 3 10 years ago A 20 If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). When you got fined had you already sent off for the photocard? We are not obliged to carry any of the following items, and you may not bring them onto any Coach or into any Station without our permission: (i)weapons (other than recognised articles of faith which must be sheathed, secured and worn underneath clothing at all times). On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. National Express West Midlands closely monitors its 29 BYD ADL zero-emission buses, including for energy consumption and driving style. To see a list of accessible coach stops please click here. Congratulations to Admit-One !! (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. Penalty fares | West Midlands Railway (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. TfL Bus evasion twice in 6 mths, Gave fake details to National Express bus because of fine for invalid bus ticket, Justice! Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). Certain types of Ticket have Special Conditions attached to them which do not permit changes to or cancellation of Service reservations after the time of the original Ticket booking. However, if you wish to book travel on the day or otherwise within 36 hours of travel we will make reasonable efforts to arrange assistance on the day or within any advance notice period provided. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Cash fares - Faretables. And our buses open their doors every two minutes on average.". Your Ticket remains our property at all times. If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. IP12 1BL. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Join the 2023 TSR All Day Revision Thread! The amount youll get depends on: It does not matter what type of ticket you bought. Each Penalty Fare Notice should have its own appeal. Select a return within 3 months of your outward travel. National Express West Midlands is opening Wolverhampton bus garage to the public for the first time since 2019. Unaccompanied children under the age of 14 will be refused travel. Please note, you may be required to show proof of age at any point during your journey. Entry refusal on a bus by driver. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. "Travelling by bus is really safe - we are still carrying out enhanced cleaning of shared surfaces; using a long-lasting antimicrobial protective coating which is certified to kill Covid - even between cleans; and our cleaners are still jumping on buses at key interchanges, town centres and bus stations. Different operators have different rules for refunds. Youll need to provide: You can only get 2 of these refunds per year. Contact | NX Bus West Midlands These journeys will run along a one way loop via Old Portway, Edgewood Road, Longdales Road and Edgewood Road to turn around. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. National Express West Midlands carries over one million passengers every day, making it one of the largest bus operators in the UK. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. Official University of Warwick 2023 Applicant Thread. The business also operates Dublin Express services in Ireland, between Dublin city centre and the airport. If you're happy with the use of cookies by West Midlands Combined Authority content you might be interested in. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Disabled children should be booked as children rather than 'Disabled'. If you do travel on any Service without a valid Ticket, you must leave the Service when asked, and we will be entitled to remove you from the Coach if you refuse, unless you immediately purchase a valid Ticket for your entire Journey (subject to availability of a seat for your entire Journey) and you pay: (i) the applicable fare as specified by the driver of the Coach or any National Express representative for the Journey which you are making; plus. Sunshine and showers as temperatures rise for bank holiday (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Failure to do so, may result in the full adult fare being charged. Note: Calls to this number cost 3p/minplus your telephone company's access charge. If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. West Midlands National Express bus drivers vote to accept 16.2% pay (f) You must hand over lost Luggage or other items of property of other people: If you find any property of any other person on any Coach or at any Station that we own or manage, you must hand it over to us immediately. These General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. You are responsible for complying with all laws of any countries from, to or through which you are travelling. 'It's a stereotype that only men can drive buses' - BBC News (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. To get a refund on multi-day tickets, you must have at least 5 day tickets remaining on the card. Youll need the following: FreepostWest Midlands Rail Customer Relations. If you choose to carry any large valuable items onto the Coach, provided that they otherwise comply with this Condition 11 they will be stored in the hold of the Coach at your own risk. This does not apply to E-Tickets or M-Tickets. Also involved are Birmingham Community Healthcare NHS Trust, Barnardo's, Spurgeon's children's charity, the Springfield project in Sparkhill, St Paul's Community Development Trust and Your Local Pantry, which runs food hubs in 12 locations across Birmingham and the Black Country. Unaccompanied children will not be carried. Have you received the letter they send you? The number 46 bus between Northfield and QE hospital: The frequency of the 46 will be reduced to hourly between QE hospital and Hawkesley. Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. (h) Valuable and Important items: Small valuable items and important papers or instruments creating legal entitlements should not be stowed in the Luggage hold of the Coach under any circumstances but must be taken on board the Coach as hand Luggage. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. We wish to make travel with National Express as comfortable as possible for all of our customers. Wanted Appeals; West Midlands Police Museum; Local policing Local policing. What should I do? Modern slavery statement. 10:40, 2 DEC 2021. You will have the option of selecting a High Demand Service, where an option exists, as part of the online booking process and where such an option is selected, You acknowledge that the Journey on the High Demand Service is subject to the following conditions: (a) a High Demand Service will only stop at Stations and stopping points where there is sufficient demand and it may not stop at all of the same Stations and/or stopping points as a scheduled Service; (b)a High Demand Service may not be branded in National Express livery; (c) a High Demand Service may not have some or all of the following features: In order to help ensure the safety of our customers and staff, you must, until further notice, whenever travelling with National Express act in a way which is consistent with helping prevent the spread of Coronavirus (COVID-19) and current government guidance. BrumWish 2021 aims to get thousands of Christmas gifts to young children in need across our city - the homeless, the vulnerable, kids in care and kids who have little. Lines open 8am-10pm 7 days a week. BUS USERS across Coventry will be among those affected as National Express West Midlands bus drivers start an indefinite strike from today (Monday, March 20). If you want to pay by contactless, ask the driver for the 1 ticket and place your contactless card/device on the reader when instructed by the driver. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. National Express West Midlands - Home - Facebook National Express West Midlands Managing Director, David Bradford, said: "We are making small changes to many of our bus timetables to improve the punctuality of our services. We will use reasonable care and skill in providing the Services, but we cannot guarantee that there will be an available seat on any Service unless your Ticket permits travel on a specific Service. Does anyone know an A/A* essay structure RS 10/15 makers? You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. Policies & statements. (a) What are prohibited items? (d) a reference to writing or written includes email. We are adding in buses and drivers to improve reliability, especially at school times. Birmingham, UK National Express apologises for bus delays after passengers left (e) Proof of age: Evidence of the age of a child who is due to travel or is travelling may need to be produced at the time of purchase of a Child Ticket or at the point of boarding or at any point during the Journey(s) permitted by the Child Ticket. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Is a london weekly or monthly travelcard worth it, Exams interfering with Camp America plans, being caught by using someone else's oyster card, Can someone help 2 19-year olds plan a 3 day trip :'). Simply place your free travel pass on the reader and if you want to pay with cash, put 1 in the cash chute. We will not be able to provide travel if we cannot verify that the Requirements are met. Contact us - National Express Email swiftsupport@tfwm.org.ukand include: Dont miss out on vital information, subscribe today and be in the know at all times. This is called Delay Repay. (i) You may store luggage in the hold of the coach, free of charge, 1 large suitcase or rucksack each measuring no more than 75cm x50cm x32cm and weighing no more than 20 kg. We are determined to provide you with the right support and help to deal with your query. If you are such a customer of that Third Party Provider, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. Birmingham & the Black Country nxbus.co.uk Joined June 2011. We welcome highly trained assistance dogs and assistance animals on our coaches. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses. Under this system customers simply tap their card each time they get on a bus. Help and information | NX Bus West Midlands (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. Unaccompanied children will not be carried. You must provide suitable evidence of the damage to the Luggage or other items of property with your claim (for example, photographic evidence and receipts for items included in your Luggage or other items of property). Registered No: 2590560. The number 77 bus between Walsall and Sutton Coldfield: Most journeys will run between Sutton Coldfield and Streetly (Hardwick Arms) only and will no longer serve Walsall. All journeys on Sundays and some on weekdays will still run to Walsall (as service 77A). A spokesperson for National Express West Midlands said: "Drivers rejected the improved offer of a 14.3% pay increase along with increases to Christmas and New Year's pay and accident pay. Id like to remind customers in Birmingham, Solihull and the Black Country to check our website for up-to-date information on the new times for their bus. Fallings Park bus garage People can get an. these offences carry a fine of between 100 - 300 and . You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. 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