04-04-2020 In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. on BT TV. Any suggestions/information gratefully received. 05-07-2022 Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. 14-12-2020 Check here: https://community.bt.com/t5/notes/privatenotespage, on Hi, im hoping someone can help me please. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. It is described at . IThanks for that, I'm surprised it lasted less than a year. Remember all of your recordings and personal data will be deleted. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Hi, no I don't have a subscription. Thanks for posting back with what seems a positive result. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 8h37. Turn the power on using the switch found on the back of yourbox. 24-04-2019 At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. We know how important recordings are so we do offer options to keep your recordings. (Yes, I have pressed the 'Me Too' button.) Not sure what box model you have? There are various different levels of reset modes 2 (factory reset keeping recordings) . Factory reset, keep recordings. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. The guide works fine, as do the catch up players. It is described at. on Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Hello. on 04-04-2020 A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Hi, my youview box is stuck on the loading page. I'm really glad to hear you've received the new box and all appears to be well. This can be causes by it being knocked while it was turned on. Follow these steps: Turn the power on using the switch found on the back of your box. 05-07-2022 YouView TV Ltd 2023. 14-12-2020 It is a bt youview box. If you look on the public YouView forum, there may be posts there showing you how to do it. I've sent you a Private message explaining how you can contact the forum moderation team. I am now trying a full factory reset. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. The new box should be with you on Monday. I will also have had a BT Youview box from BT just under 6 months now. Your account is set up as TV store only and a TV account should be set up as multicast. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. on To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Humax have a reputation for being the best Freeview / Youview boxes around. 01-05-2019 However, this time, that remedy does not seem to work. 04-04-2020 If you're a BT TV subscriber with an active BT subscription, BT will replace the box. All rights reserved. There are various different levels of reset modes 2 (factory reset keeping recordings) . I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. It is strange because the catch up players work fine. YouView+ UHD box stuck loading and needs full factory reset. I'm really glad to hear you've received the new box and all appears to be well. Which youview box model is it ? It looks like you're new here. Already know your box model? 04-04-2020 I think that hardware failure is a possibility. You can restore your box back to its factory settings, letting you start again from a clean slate. p.s. YouView TV Ltd 2023. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Update: Looking at some of the advice on this site, I have tried some of the reset options. 17h16 Me too, on my DTR1010. You do not have permission to remove this product association. Cheers . I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 10h40. It took 2 full resets before the box started working again. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. 06-05-2019 on Mine has just started doing the same thing. Sign in or register to get started. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. (Although i'm not sure why the drive would affect the 'settings' menu)? Release both buttons a few seconds after the BT logo appears on the TV screen. Make sure you keep the box in standby. http://videos.youview.com/support/maintenance_mode.pdf. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. 12h21. / 3.3.168: Complete: BT: YouView box not booting. Yes everything seems to be working correctly. We followed the user guide instructions and Googled every possible solution without luck. This is the first problem that's a bit of a killer :-(. The aerial cable is securely connected to the Aerial In/Antenna In port. I would still be inclined to get it replaced under warranty. Read our cookie policy. You'll now see a warning screen. on Thankfully most of the programmes were also recorded on my freeview play box. It just seems to get stuck on the YouView loading screen forever. Maintenance mode is used to recover your box when something has gone wrong with it. on 05-07-2022 This site uses cookies. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . I'm with PlusNet fibre using a TalkTalk box. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. Internet/USB Recovery, keep recordings. The broadband still keeps dropping. I believe there is a maintenance mode which you can get into, which may give you more recovery options. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Factory reset, delete recordings. Hi John. You can print a freepost label to eturn the box if you wish. Give it a couple minutes to get itself ready and then it should load as usual. Hope you're keeping well in these strange times! We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. To check for a software update, follow the steps below: Press the YouView button, select settings . Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Me too, on my DTR1010. 14-12-2020 If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. However, this time, that remedy does not seem to work. Model number 91-00438. 11:35 AM, on I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? I take it you arent on a YouView contract with Plusnet, or you would have their box? There was a factory reset, but keep recordings option, but this failed. Make sure you keep the box in standby. (As fine as they ever do on my poor internet connection lol). 17h05 Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. You view box stuck on loading page. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Unplug and reconnect power to yourbox. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. By continuing to browse, you are agreeing to our use of cookies. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. This first happened about a week ago. The broadband blue light isnt coming on either. I've seen a packageremoved when a fibre upgrade has been done. Sign in or register to get started. The Ethernet cable is securely connected to the Ethernet port. When I powered it back on, it seemed to work again. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. 11h53, on Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. 20h29. All Rights Reserved. It is a bt youview box. mode 4 (interenet reset keeping recordings) are the ones to consider. Have you upgraded recently ? With regards to the non loading, this is normally a sign of a catastrophic failure. 04-04-2020 My husband . The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Instructions for doing this can be found here: Mine has just started doing the same thing. If youre using Powerline adapters, make sure these are connected also. In the latter two cases, a message on-screen literally says sorry, selected option failed. Until I saw this thread, I was blaming that for this symptom. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. 14-12-2020 A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. 01:40 PM. Youll be greeted with a friendly Hello telling you that your box has restarted. Model number 91-00438. Youview Box stuck on please wait. Ive made quite a few recordings, although none in 4K yet, all with no problems. on Hi@SiGreenwood Did you receive the new box OK? T1000 boxes have a reputation for premature hardware failure. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. - edited DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Press and hold the reset button on the right-hand side of the box. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. 01:04 PM, on Ive done a factory reset to no avail, any ideas? It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. 03:34 PM, on If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. We can't get past the message Freeview Loading. Take a look at the forum I mentioned. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. 12:11 PM. If it does then you have the original Humax DTR-T1000. With regards to the non loading, this is normally a sign of a catastrophic failure. on Need help with these connections? If you want to continue, just enter the numbers shown on the screen . We have a tv contract with bt. mode 4 (interenet reset keeping recordings) are the ones to consider. 15-12-2020 TalkTalk is sending a new TV box. It is described at. Thank you so much. 21h23, on Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Very happy. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 25-04-2019 12-04-2020 Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. please let us know how you get on with a 4K recording. Some would say that yours has done well to last three years. If this does not do the trick, then your device may be due for a software update. 16h55. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Release the down button and press the power button to say yes. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. on 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. My YouView box no longer starts up. Post back and let me know. Select Software Information. Thanks. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. 04-04-2020 14-12-2020 The third one might be fine. 22h00, on 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on By continuing to browse, you are agreeing to our use of cookies. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. 04-04-2020 Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Registered in England. When I powered it back on, it seemed to work again. The factory reset keeping recordings worked! Select Update Software. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Thanks in advance for any help you can give, on 12:54 PM, on Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM At that time, I switched it off and left it unplugged for a minute or two. Visit our full contacts page here. Sorry you are experiencing a problem with BTTV. Any advice would be appreciated. By selecting Accept, you are agreeing to our cookies. (Yes, I have pressed the 'Me Too' button.) on The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Re: YouView+ UHD box stuck loading and needs full factory reset. 23-04-2019 15-12-2020 More info. We need to access Maintenance Mode from the start up screen. 04-04-2020 Do you have a current BT TV subscription? You may be able to change the hard disk inside. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. 04-04-2020 All rights reserved. Go to the main menu by pressing the blue Home (or YouView) button on your remote. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. If you speak with our customer loyalty teams they can add This to the account for you. Worked fine until last night. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This first happened about a week ago. 14-12-2020 This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. My box has a repeat problem. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. 02:18 PM. 06-05-2019 on You may be able to get it working again by going into Maintenance Mode and performing a reset. 9h42. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. 17h00. p.s. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). Glad our loyalty colleagues were able to help. This site uses cookies. Many thanks. They are known for gradually dying like this. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. 20h56. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Access from your Country was disabled by the administrator. 11:52 AM. Myview recordings and scheduled does the same. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. I bought the box a few years ago to record and access freeview channels. The YV persistently tells me it can't connect to the internet. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. 01-05-2019 My YouView box no longer starts up. 17h17. 9h11. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. on I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. I've tried that about 15 times now, to no avail. Hi John. Thanks. All rights reserved. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. 13-04-2020 More info. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Within three seconds press and hold the power button on the front of the box and hold both buttons. It looks like you're new here. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Internet/USB Recovery, delete recordings. Thanks for your time and help. - edited Thanks, are you saying that you think the hard disk has died then? At that time, I switched it off and left it unplugged for a minute or two. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Are you familar with perforing maintenence mode resets on Youview boxes? Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. OpenReach engineers to the house. I've got a load of recordings I can't access. Only change is that I had to switch channels on broadband recently. I'll let @JohnC2 as he isn't in the office today. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Switch on the power switch on the back of your box and a red light should appear on the front. 04-05-2019 01-05-2019 The box light will turn blue, Press the button on the top of the box. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. 17h06. on Leon, did you use the delete recordings option or keep them? My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ?
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