Seller of Travel Ref. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. What are we paying Audley for? Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. We could not have put this together without Tamatha's knowledge and help. We also almost missed our flight out of Hoi An because he insisted we didn't have to leave as early as everyone else said to leave (you could tell from his hungover face and Facebook pictures it was because he wanted to party the night before). It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. We put down our deposit and later paid off our trip totally. Great companies such as Tauck Tours offer all inclusive week in ****** ($1072 per day) with tipping for drivers and local guides, lunch and dinner with wine in superb restaurants included. recommended to friends for future bookings, Hi LGWelcome back home! This was the first time I have used Audley and I will definitely be booking with them again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You pay them to provide you with great experiences. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. Our experience was more than what we expected. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). Thank you for having an open conversation with us about your experience. Hayley Ryan was our tour adviser. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. We are delighted to hear how well Mat and his team handled everything for you. Nothing could be further from the truth. I'm giving it average, because I enjoyed Vietnam. Cannot recommend enough. per day (PLUS all tips to drivers and local guides, all lunches and dinners, an extra $200 Euros per day) Audley Travel was a rip off. None of the rooms met our expectations as I asked for in my conversations prior to final booking. Audley Travel Reviews | Read Customer Service Reviews of www And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. a lovely friendly manner too. We started on October 2nd and returned the 29th. I hope overall you had a wonderful holiday, it is as you say, a great destination! Our accommodations at More Quarters in Cape Town, South Africa - absolutely fabulous. This was two days wasted of a twelve day trip. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. Travel that stays with you. Hi AnantThank you for sharing your kind comments with us. We'll make sure your kind comments are shared with Shannon and her leadership teams too. Disappointment, frustration, and confusion are the three words to describe the experiences we encountered during our trip. Audley Travel | Complaints | Better Business Bureau Profile I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia The hotels selected were excellent. We hope to hear from you again when you're ready to start planning your next adventure! We can't thank her enough! Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. He listened carefully to our thoughts and then planned us an excellent trip. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. It goes against our guidelines to offer incentives for reviews. When Sweden closed to Americans, Audley offered credit. Lorem ipsum dolor sit amet, consectetur adipiscing elit. In my early 20's I moved from small town USA to small town Germany. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. In other words, it is not the fault of one bad travel agent at Audley. How to find a good travel agent, Need to file a complaint? You get to travel to your country at least once a year and become a travel expert in your region. New Zealand Specialist. Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. What would you like to experience? Japan was poorly organized. Find out more about our approach to Sustainable Travel. Thanks to Audley Travel and especially Samantha, a true caring and expert professional. We look forward to working with you again and to send you away on your next dream Audley vacation. Audley Travel by Hassled in Hawaii, 13 Feb 2022 Holiday Rating: Beautiful holiday in Hawaii Booked a 16-day trip to Hawaii covering three islands, self-drive. Audley helped us have the best trip of Audley helped us have the best trip of our lives. We did not come to Audley to add to our stress but unfortunately that is what we got. We booked with Audley and they were fantastic until they had our money. And he did not have our flight confirmation number and flight information either. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Included numerous tours, I.e. A trip through Western Australia allows you to seamlessly blend delectable food, vibrant wines, and abundant wildlife experiences. All rights reserved. Nothing was overlooked. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest We booked with Audley and they were fantastic until they had our money. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! Nick did a great job of arranging everything with great hotels and tours. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. Speak to a certified specialist to start planning your tailor-made vacation. Hi TimThank you for taking the time to share your kind comments with us. And so it proved to be!Malcom W our representative was excellent! The hotels were perfectly picked to maximise our time. First Holiday with Audley to South America. I would highly recommend going with someone else who can make the logistics clear and easy to use. We have the emails from our agent promising a refund and yet we did not get a full refund. We will definately use them again in the future. They do not actually verify accommodations and arrangements and leave them up to local contractors to deal with. Call one of our experts or arrange a video appointment for ideas and advice. }8)Upon arriving at ************ I was told we would have a view of the crater. We'll make sure your kind comments are shared with Shannon and her leadership teams too. ****************** husband and I went to ******, *****, July *****, 2022. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! Dear PeterThank you for taking the time to share your great feedback with us. Audley Travel - USA Reviews | Read Customer Service Reviews of www They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. Just returned from a 6week tour of Australia and Singapore. He listened carefully to our thoughts and then planned us an excellent trip. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. We had a wonderful trip! For information on positions and how to apply, please visit our travel careers website. This experience sparked my passion for travel and my love for different cultures. Read 5,650 Reviews. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. AUDLEY TRAVEL - New Mill Lane, Witney, Oxfordshire, United - Yelp As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. What are we paying Audley for? I can highly recommend audley. If I was spending that amount of money on a holiday I would certainly have done plenty of research BEFORE I booked. Thank you for your recommendation too, it is much appreciated. We are owed refunds for the failed arrangements as well as the horrible experiences we encountered that was their responsibility. BBB Business Profiles may not be reproduced for sales or promotional purposes. Suggested companies are based on peoples browsing tendencies. 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. Hotels and tours were all excellent and within walking distance of restaurants and shops. We hired Audley Travel to assist of with planning our trip to Thailand. Audley Travel Reviews | Read Customer Service Reviews of www We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. Hi LizThank you for taking the time to share your kind comments with us. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. Instead, we once again got the view of a building roof and to make matters worse we had to climb up and down two flights of a spiral staircases just to get to our room. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! Audley Travel | Better Business Bureau Profile Brilliant. Alice Geary has been fantastic to work with for our Brazil holiday. Great personal attention provided by knowledgeable team. As a result, I would consider using them again in the future. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. Really? Used Audley Travel for a two-week trip to Hawaii. We arrange trips to more than 80 destinations throughout the world and across each continent. We spent over $60k with Audley and they simply did not deliver a carefree, stress-free experience. This is our third trip with Audley. The place was Awful. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. Audley Travel Reviews | Read Customer Service Reviews of www Delivering great client service is at the heart of what we do and are glad the team was able to resolve your concern to your satisfaction. In fact the first flight was delayed. And so it proved to be!Malcom W our representative was excellent! The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. This rating has improved by 10% over the last 12 months. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. from the word go she was helpful, kind, super organised and knew what and where she was talking about. We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. 50 Best Travel Agencies in 2023 | ConsumerAffairs Audley Travel Reviews 3,250 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,250 total 94% 3% 1% 1% 1-star < 1% Filter Sort: Most relevant TI Tim 16 reviews GB Jan 3, 2023 Christmas in Thailand We were planning a special family holiday in Thailand to celebrate our Golden Wedding anniversary. By Audley specialist Lee. Audley Travel Reviews | Read Customer Service Reviews of www However, you choose a travel agency for help with the logistics--easy directions, smooth travel, etc. 2)We booked and paid for business class from ***** and ended ** in coach. After several communications they offered a refund of $2,105 which does not come close to what they owe us. Thank you ! We had an amazing trip organized and executed by the Audley team through out South Africa. Audley Travel Reviews: What Is It Like to Work At Audley Travel? Following your conversation with a manger we are pleased that we have resolved this matter for you directly. Italy Specialist. Get the real picture with both traveler and expert reviews to ensure the trip you book is the right one for you. Elyssa kept in touch with us throughout our travels and shared her expertise along the way we were extremely pleased with the service she provided. Audley Travel has an overall rating of 3.8 out of 5, based on over 355 reviews left anonymously by employees. Since the beginning, weve strived to work with local people and businesses in our destinations. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. We wanted to plan a journey that would be tailor-made just for us. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. Anyone used Audley Travel? - Galapagos Islands Forum How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? Please enter your username and password to logon to the member pages. Through these conversations we know that the success of every trip can only happen when everything runs smoothly, and were proud to offer an award-winning level of service thats grown a community of like-minded travel enthusiasts many of whom travel with us year after year. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. Audley does not in my experience. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! The advice given was excellent in terms of time of year to visit, locations and what to do. And their emergency call number team has no control once there is a problem and each time you call you get someone different so there is never any one person keeping tabs on your trip. While there were some issues, everything was either rectified or we were compensated for them. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. Best wishesAudley Travel USA. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didnt make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? Verification can help ensure real people write reviews about real companies. We were unable to proceed with our holiday due to COVID closures and canceled our trip. Hi ZenaThank you for taking the time to share your great feedback with us. Audley Travel Reviews 3,232 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 total 94% 1% Filter Sort: Most relevant KA Kate Ashton 11 reviews GB Updated Jan 11, 2023 Superb pre-trip planning I can't overstate how brilliant our experience has been in planning our trip to Quebec this coming December (2023). As such we are do a full refund for the difference. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. I returned last month from Japan and Vietnam. We finally booked Thailand with Mat and could not have been happier. Hi FinnyBillThanks for taking the time to share your feedback with us. Best wishesAudley Travel. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. From the beginning, Tamatha asked all the right questions to tailor our experience exactly to what I wanted. We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. It is the fault of the Audley process as a whole. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Covering all seven continents, let us show you how you can see the world with Audley. I will pass this back to your specialist and their manager. Rated 4.8 out of 5 based on 3261 reviews on. We were told that a refund of $402 will be made to the card used to pay the final balance and this was not completed either.11)From ******** neither the driver who took us to the airport nor the young lady who escorted us at the airport contacted us at any time. Thank you for taking the time to share your experience with us. Hi AnantThank you for sharing your kind comments with us. Verification can help ensure real people write reviews about real companies. We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. Unfortunately, that is not the Audley way. Find out how we combat fake reviews. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. A good agency at minimum handle logistics well. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. Thank you Isabelle and Audley Travel. 4)In addition, we were supposed to be on a different ship and had to pay extra to be moved to this one. Audley Travel is a tour operator. Tailor-Made Tours, Luxury Vacations & Safaris | Audley Travel Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. Both associates I dealt with were fantastic at their jobs. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. What became very evident very early on was the difference in experience and attention to detail - both myself and my travelling companions referred to it as 'The Audley Experience'. His knowledge of Australia and experience booking past trips there was a big advantage for us. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. The site helps people find and schedule diverse travel services, including car rentals, flights and hotels. Date of experience: 22 March 2023. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. Nothing was overlooked. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest and didn't want to spend our money there.