If this is unusual, you might have an issue: your Android phone is likely not syncing your emails, so you aren't receiving any messages on your device. I have contacted BT and so far, they have been unable to advise what has caused this and how to fix it. Emails will not scroll down and links in emails don't work Is anyone having problems with the BT email app not letting you scroll down an email. I have a recent problem with my email service. What is the BT Email app and how do I get it? - edited It sounds like you are having some issue with your Btinternet account. Remember, precise steps vary from device to device. BT (British Telecom) offers broadband internet, home phone and television service. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is. Help > Create new Email address >. I will reset my account again, now, and if the app is still running properly tomorrow at this time, I will break out the champagne. Deleting data and cache files won't delete your emails; your emails are stored on your email provider's server. Other times, it could be because your Location is disabled or because you are not using the best Location method. Click Save, 1. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. Keep me signed in. If it's a problem with the Mail app on Windows, let's fix it: Settings > apps > apps & features > select the Mail & Calendar app from the list > click the three little dots > advanced options > Repair. status pagina, User reports indicate possible problems at BT. Are you only experiencing this issue on email clients and not webmail? Check our detailed instructions for your favorite email clients. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. 1. There are two ways to do this: Add account on the BT Email app 1. Click here to download and start repairing. There seems to be some disconnect somewhere which means that, as you both say, only web version now works. To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. 21-02-2020 I have recently deleted and reinstalled the Android app, yet the problem persists. When I set up 'Mail' using the instructions from BT this won't accept my details and keeps saying that 'mail.btinternet.com' does not recognise them. You need an iPhone 5s and above, or iPad Air 2/Mini 3 or later. 10h11. Select Change mailbox sync settings > Advanced mailbox settings. Connor Bacon Broadband seems to be down around patchway since 8am, bledd Seems to be back up and running again now (12:02PM). If any new emails are available, you should see them in your email client. on You cant avoid this the first time you log into the app, You'll see a pop-up at the top of the screen which says "Set up Touch ID login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Touch ID option from the side navigation menu, Once you're at the setting, tap the Enable Touch ID toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using Touch ID instead of your PIN, You'll see a pop-up at the top of the screen which says "Set up fingerprint login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Fingerprint login option from the side navigation menu, Once you're at the setting, tap the Enable fingerprint login toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using your fingerprint instead of your PIN. For a comms company, they really are sh1t! 17h39. If so, justdownload the app for Android Ok, I won't say use "Other", but that is the correct one - e.g. You can enable auto-sync from the settings menu of your email app. Teddy_B, call When trying to use DeX, the phone will simply mirror its screen to the monitor. Choose the email account where you have sync issues. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Your phone's been sitting idle for hours, and you haven't heard a single tone for incoming emails. 02-11-2019 When this happens we'll send a welcome email. 02-11-2019 It's not a generic issue affecting everyone, it seems to be random what accounts it affects and how long it lasts. Typically only phones that are issued and administrated by a business will be customized with Knox. 13h18. This option works just like the regular sync, except you must manually go into the settings and tap an option. Any feedback on why I am unable to download this app for these devices? Type in the email address you want to add. 03-11-2019 The BT Email app is designed to makehandling your emails quick andeasy. 14h42. Announcements, Guides & Community Updates. Many customers find that resetting their password fixes their log-in problems. Each user will get an email letting them know when their email address has been moved over. As an app it is okay for reading BT email addresses without needing to setup server details. 15-06-2020 Whether you need help in setting up an email client or with using BT webmail. on Leave it a random time from 1-3 days and do nothing, it fixes itself! 02-11-2019 This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. Roll on the next time! not good enough as a customer. Thanks I have given up trying to use a client. You'll need to check if the phone was configured this way, and if it was, yo, The new features on your Samsung Galaxy XCover6 Pro, Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. I added a new account and chose other when asked for type of account e.g. Announcements, Guides & Community Updates. If it still doesn't work, click Restore. Here we show how to do it in Gmail, but the steps should be similar for most other email clients: If Sync Gmail is enabled, check whether your device's Battery saver mode is on and turn it off. Thanks Matt 0 Ratings Reply Vicks1 Aspiring Contributor on 15-06-2020 12h17 I have moved your post onto a new thread as you posted on a thread that had already been resolved and your post may not get much traffic on there. Now that your emails are back up and running, you should make sure you're getting the most out of your email app. They said that server settings were to be Mail.btinternet.com but they were that anyway. iOS 12, Jun 4, 2020 11:45 AM in response to declan195. It really can be something that's easily missed, I'm not saying this is the case here, but it is very easy to misspell email addresses, server names etc, not putting in the full email address, wrong port numbers, wrong password (if the user has more than one email address, each have their own password). - No need to worry - our world-class cyber security protects your email to give you complete peace of mind. Jun 2, 2020 1:58 PM in response to declan195. on BT Mobile mostly serves professional clients. You use Android 6 or above. arryn internets done itself in. Lastly, it could be that emails are syncing just fine, but your phone isn't sending you notifications for them. Leave it a bit and then try to log in again later. I am not using the Yahoo settings for the app. Apple users can update their operating system by going to Settings> General> Software Update. to make matters wors, Tony Hedley VM have confirmed that there are issues with BB in BL6. Visit our Cookie Consent tool if you wish to opt back in. However the app does not allow any SSL or authentication settings to be viewed or set. The app should then automatically look for new emails and let you know when a new message arrives. Tap the three-dots in the top-right corner of your screen and select Sync now. I tried deleting one of my accounts from my iPad and my iPhone, and now I cannot re-instate it. 19h13. If you're running out of storage on your phone, that may be why your emails aren't syncing (especially when trying to download an email with a large attachment). 14-06-2020 Keep me signed in Help > Create new Email address > All postings and use of the content on this site are subject to the. 0 Ratings Reply Internet connections are available through ADSL or BT Infinity branded fibre technology. It definitely is BT Yahoos end. StephenM BT WebMail won't allow login, just the spinning wheel of doom. your-email@btinternet.com. I want my BT services to be reconnected or have restrictions lifted. BT must have fixed it! You've been upgraded to our new BT Email service. What BT dont tell you on their super improved email message is that you will have to change your password to allow your Apple device to accept the change. The first time you use the My BT App, you'll need to log in using your BT ID and password. This forces your email app to sync, find, and download new emails to your device. ask a new question. 11h35. Let's have this matter isolated and address it as soon as possible. Keep me signed in Help > Create new Email address > Confirm that your incoming and outgoing email server addresses and ports are correct. I have used advanced settings on Outlook for Android, but after entering IMAP and SMTP settings the connection fails. Like all apps on your device, your email app saves data and cache files on your phone. Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). The error you have been experiencing with the Mail app in Windows- in most cases- is caused by either an outdated SMTP server settings or the account password has changed. Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). If we detect suspicious activity on your account, we'll secure it and you'll see a screen asking you to change your password. You might also want touse the Display Name tosetwhatname is shown onemails you sendwhile using this app (e.g., "From: Jane, Architect") If you're using a mobile device, tablet or computer program and you're getting password errors, you should try logging into your BT Email account at www.bt.com. Choose the email account where you have sync issues. If you have problems with sending/receiving emails, ask your questions here. For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. Internet connections are available through ADSL or BT Infinity branded fibre technology. This site contains user submitted content, comments and opinions and is for informational purposes Before you can log in with your BT ID, you'll need to activate it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Re: Mail apps not working. Fix a problem | BT Help Help and support Email Fix a problem What can we help with? Welcome to the Community and thanks for taking the time to post. To delete an account in iOS Outlook This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. <3. 16h36. 14h10 3. Our service is currently operating as expected at the location you provided. This must have been an earlier version as 4.1.27 does not give this option. If you have problems with sending/receiving emails, ask your questions here . In Advanced Settings the correct IMAP/SMTP address and port numbers are picked up automatically by they are not sticking. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. I did enter my password in the advanced settings for both IMAP and SMTP don't know if that is significant. I need to spend time every couple of days inputting the username/passwords/IMAP and SMTP settings. Issues like this can make you miss out on important emails, which can be costly if you don't resolve them quickly. Please check our service status pages>. BT Mail app. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. You'll see how much space your email app uses. Bt says there is no problem with my bt email and to contact you pls can you assist, iPhone 6s Plus, I have posted the problem on the BT Community, but have still to receive a reply. BT Mobile operates as a MVNO using the EE network. BTYahoo accounts will not be migrated to BTMail - that was permanently stopped in Sep 2014. on Iris detection not working on Samsung phone. Please contact us via Live Chat for a faster response. - edited by Via Select Manage Accounts and select your email account. Please don't give up with a client. BT ID or Email address. Facebook You could have seen the service. Please help us improve by selecting a reason below. Just follow the on-screen instructions. No, its useless. bertie andme I'm having all my sent emails bounced back saying the sender's server rejected them. on I also have this problem since BT super improved my email last week. Webmail works fine, email clients of any kind are not working. To start the conversation again, simply Email server not responding on Samsung phone or tablet, Do Not Sell or Share My Personal information. selection. If this doesn't help, try deleting the app and reinstalling it. on You can find his work on some of the popular tech sites out there, including but not limited to How-To Geek, MakeTechEasier, and Online Tech Tips. Alastair Mobile network has been down for the last two days, can't send or receive text messages or make calls, Tettenhall, Wolverhampton, WV6. I am aware of the link below. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. !. User reports indicate no current problems at BT BT (British Telecom) offers broadband internet, home phone and television service. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Unfortunately, no-one on the BT technical support side seems to be aware of this and/or is able to help to resolve the issue. Type inthe email address you want to add. I had the same problem and spent nearly a week getting the problem fixed. BT support don't support email clients so no point phoning them!! This may be because these features won't work with all versions of our Hub. It also fails within 24 hours. He's been writing about the tech for the past decade, and he loves to explain technology in simple words. I am using the mail.btinternet.com settings with the right port numbers. If you haven't got a bill, we can send you your account number in the post > If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. There are unknown reasons why this happens, though use a different app the the Yahoo app, for example BlueMail. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product?