Boarding with a Clipper Card Tag Clipper cards on the Clipper reader located next to the farebox. What happens if my transit benefit order will exceed the $300 cash balance limit? Select Clipper card and follow the instructions to add a card and load value. Riders age 5-18 or 65 and over can apply for a Youth or Senior Clipper card by mail, email or fax. WebClipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. A couple of things have to happen before you can use the value. Request a replacement Go Pass using Option 2 on our Transit Pass Replacement form. 6. A reader in a prior column thought $300 had disappeared from an account. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. For example, a monthly pass for July is available for purchase from June16through July15. When does the new 31-day pass become active? You can order a card and value online but note we can only mail cards to domestic addresses. How can I set up my card to automatically reload? And at KRON Channel 4, Stanley Roberts (a.k.a. On a successful tag, lights and a "Travel OK" screen will appear on the machine. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. WebClipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Credit card charges are processed immediately. Log in to your Clipper account. Clipper now offers a program to provide discounts to low-income adults. Fare inspectors regularly patrol the system and ask passengers at random to produce a valid transit pass. Choose to stay logged in or to log out. Learn more about Clipper, including how to get and use your card. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? You can also use it as a photo ID when paying with cash. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. For more information, visit Sales and Service Locations. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Once you hear a single beep that means youve paid your fare and are good to go! I recently registered my card but for some reason my card is still pending and tomorrow is going to be the 5th day. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). an accepted form of identification for a Youth or Senior Clipper card. Otherwise, you will be logged out automatically. San Jose, CA 95113Monday - Friday 9:00 am to 6:00 pm, 3331 North First Street COPYRIGHT 2019 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY (VTA). You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. This allows students, teachers and chaperones to ride VTA buses and light rail to museums, cultural events, libraries, and other popular destinations for free. If you just want to take the bus, I believe that is free. Please have exact change ready when boarding. All light rail passengers must have a valid fare before boarding light rail. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. The RTC Clipper Card brings discounted transit to disabled riders under age 65. My card/value was blocked due to an expired credit card. ALL RIGHTS RESERVED. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Why not? In 2023, the project team expects to expand the Clipper BayPass pilot to at least ten Bay Area employers of various sizes. Please visitThe ABCs of VTA's Class Pass Programfor more details on how to sign up. But if you tag off, Clipper will return the difference of $6 to your card. Allrightsreserved. Clipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Key Clipper information translated to Spanish. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. All rights reserved. They are currently only available onClipper. You must possess validated fare while on the light rail system. Can I load value on my mobile phone at a transit agency ticket office? If a Clipper card is not used for six months, it can be deactivated. Qualified applicants are then mailed an RTC Clipper card. *available through the Clipper Day Pass Accumulator feature. Scan this QR code to download the app now. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. WebYour Clipper card will not be returned to you. Just load it with any combination of cash value and discounted passes. Thats three months of travel for the price of two Youth Monthly passes! What is the difference between a limited-use ticket and a Clipper card? Download and follow the instructions on the application, and your Youth or Senior Clipper card will be mailed directly to you. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. To ride our world-famous cable cars using Clipper, buy a one, three or seven-day Visitor Passport for discounts on multi-day rides. Lost or stolen Day Passes or Monthly Passes shall not be replaced. To order a Clipper card, visit Get Card. Is there something else I'm supposed to do? Or get a card in person. The most you can load online at any one time is $255. A Clipper card makes iteasy and affordableto ride VTA withfree two-hour transfers. Get Morning Report and other email newsletters. Once you convert your plastic card to the Clipper on Your Phone app, you will no longer be able to use your SmartPass or your plastic Clipper card for transit. Express Fares are forExpress Bus routes only. You can perform the following transactions on Ticket Vending Machine: Purchase an Adult Clipper card for $3 at select light rail platforms Load Clipper e-cash value, VTA Monthly Pass, or other transit Find out your options for loading value on a Clipper card on our Clipper page or on Clipper.com. Hikers, joggers, bicyclists, skaters and wheelchair enjoy more than 350 miles of trails that circle the bay, MTC has helped bring over $4 billion to Bay Area transit agencies. Your 31-day pass becomes active the first time you use it to pay a fare. Just load it with any combination of cash value and discounted passes. WebAvailable on Clipper as a prepaid fare, a local 31-day pass is valid for 31 consecutive days. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. San Jose, CA, 95134Monday - Friday 8:30 am to 4:00 pm. Foreign coins and VTA light rail operates on a proof-of-payment system. After the end of the sales window, be prepared to pay your fares with cash value. The Clipper BayPass pilot program will help shape the development, pricing and implementation of one or more new Bay Area multi-agency transit passes or fare caps. Select "Transit card" and "Add Clipper card". Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Monthly passes can be purchased on yourClippercard or on the appfor the current month from the 1st 16th via the appor at anyClipperretaileror at a Ticket Vending Machine located in every Muni Metro Station. The card needs to communicate with the servers, so that might be the issue. WebOrder your adult card online, buy one in person, or get Clipper on your phone for just $3. For more information, visit Sales and Service Locations. No notice, even though they have my email? Clippers innovative pilot program offers fare discounts to adults with low incomes. Pay With If your card just doesnt work, call Clipper to check your cards status and request a replacement. This is just another barrier to transit: an opaque payment system. The To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. You can pre-purchase monthly Adult, Youth, Senior/Disabled Passes for an entire year and have them sent to you each month. We will automatically send a declined payment notice to the email address in your Clipper account. Muni+BART within San Francisco "A" Pass: Provides unlimited rides on all Muni service, including cable cars, and travel between BART stations (within San Francisco only). WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. What does it mean to pick up my value and why do I have to wait to do it? I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. The exception is BART HVD, which will be available the following day. Can I have more than one card in my Clipper account? We strive to have /r/askSF serve as a reference to SF Bay Area resources. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Route 22, 64A, 64B & 522: Temporary Bus Stop Closure at Santa Clara & Montgomery 4/12 - 4/26, Routes 22 & 40: Temporary Bus Stop Closure - Eastbound El Camino & Farside San Antonio - 4/24/23 (8PM) - 5/1/23 (12PM), Routes 25 & 71: Temporary Bus Stop Closure - Northbound White & Farside Story - (4/24/23 - 5/3/23), Route 61: Temporary Bus Stop Closure - Eastbound Sierra & Nearside Piedmont - (4/26/23 - 5/12/23), Route 61: Temporary Bus Stop Closure at Northbound Bascom & Pamlar Until Further Notice, Routes 64A & 83: Temporary Bus Stop Closure - Northbound Winfield & Blossom River - (5/26/23 - 5/27/23), Regional Transit Connection (RTC) Discount Card. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Key Clipper information translated to Chinese. I was charged the wrong fare. Clipper patrons must tag their Clipper card before boarding a light rail vehicle. Clipper can also be used to unlock Bay Wheels bike share bikes. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. If you still want to proceed, purchase a new Clipper card. When you get to your departing gate, simply hold the back of your card up to the disc-shaped reader on the terminal and wait for the screen to read OK.. After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. With the Associated Students SmartPass Clipper card and SJSU Tower Card, students and employees can have unlimited rides on Santa Clara Valley This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Once approved, your Class Pass and trip itinerary will be sent to you 2 weeks prior to your scheduled trip. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Lost or stolen Day Passes or Monthly Passes will not be replaced. 2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must Copyright 2023Metropolitan Transportation Commission. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Skip top navigation. The same Clipper card must be used when tagging from local to express routes. After we collect payment, we will send you an email confirming this. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Annual Pass Applicationwith Terms and Conditions. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Youth, seniors and riders with disabilities can receive reduced fares and passes with a discount Clipper card. Just load your Clipper card with cash, tag it upon boarding, and once youve paid the equivalent of a Day Pass, any further local ridesthat day will be free. WebIf you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Youth and seniors pay their regular fare on Express Buses. What are the age limits for discounted fares? While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Scan this QR code to download the app now. And, to get it back, its an hour on hold, and three to five business days.. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. If you forget to tag off, thats the fare you will pay. Select Clipper card and follow the instructions to add a card and load value. Riders can apply for the program today at clipperstartcard.com. Lifeline (low income) Passes have special application requirements,learn more about Lifeline here. Express bus fare is required for any trip that includes express service. Request a Pass for Cable Cars Here (ages 5-18) Pay With Can I get a refund for lost or stolen passes? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Am I reloading this wrong online? Email: MEisema@bart.gov. Transfer an existing plastic card to your phone. Yes. It's simple, saves you money and you can start anytime of the year. Im so glad that I dont have to go into the office the last two weeks. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Dear Abby: Am I overreacting to my European daughter-in-law's behavior? Qualifying individuals include: The Clipper BayPass program kicks off the recommendations of the Fare Coordination/Integration Study, which focused on creating a more customer-friendly transit fare system in the Bay Area. I used the card on the bus and BART last Thursday, but the money is still pending. The You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Scratch-off design allows cardholder to select days of use. It is accepted on all Bay Area public transit, including all Muni vehicles, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, San Francisco Bay Ferry and 14 other Bay Area transit services. You will need to tag your card to a card reader or ticket machine to activate it. Alerts are still available by subscription. Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. 55-A West Santa Clara Street My spouse, relative, or close friend needs help managing their registered Clipper card. Express bus fare is required for any trip that includes express service. Yours is the first email Ive gotten on this issue. After the 16th of each month, the following month's pass is available for purchase. The Annual Pass Subscription Program allows you to pre-purchase 12 monthly passes (for 12 consecutive months) for the price of 11 monthly passes. With the card you can buy discounted VTA Senior/Disabled monthly passes using Clipper or load cash value onto the card. This is different in the phone environment. To find out more information about replacing an RTC card, please visit 511.org. 2020, Metropolitan Transportation Commission. When I tag my card, what do the beeps and lights mean? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Clipper also offers a monthly M or A Pass that includes cable car rides along with other transportation. Need a Youth or Senior Clipper card right away? The following MTC programs are designed to ensure compliance: MTC is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. If you hear two beeps, your value is low. To qualify for the Senior/Disabled/Medicarefare, you must present one of the following: May ride VTA Express Bus service without an upgrade. What is the maximum amount of cash value I can load on my Clipper card? Can I get a card at an airport? You can load up to $300 on a Clipper card. Visit a designated location with an accepted form of identification for a Youth or Senior Clipper card. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Clipper will charge the $5 Balance Restoration Fee and ask you to mail your card to Clipper. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. In London you don't even need a pass - you just use your NFID enabled debit/credit card, or Apple Pay. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If you have been cited for not having valid fare and need information on how to pay the fine, you can use the Santa Clara County Public Access Traffic Case Information Website. Where can I buy or load value on a Clipper card? If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. The Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. VTA PRIVACY POLICY WebNot sure, but have you already 'tagged' the card at the bus or fare gate?