Help | Confirming online card purchases - HSBC Channel Islands & Isle HSBC Premier: 888.662.4722 Outside the US or Canada: 716.841.6866 Available 24/7 HSBC Securities Wealth Services Desk: 800.662.3343 Outside the US or Canada: 847.876.1574 Mon - Fri 8am - 6pm ET Personal Banking: 800.975.4722 Outside the US or Canada: 716.841.7212 Mon - Sun 7am - 9pm ET HSBC Advance: 866.584.4722 do not disclose any sensitive personal details, do not reply to it or click any of the links, contact us to verify or report the message. What is AVS Check? Address Verification Service Meaning & More - Signifyd The Preferential Interest Rate only applies to the Approved Withdrawal Amount under the Cash Credit Plan. Do not enter any personal or credit card information in any apps unless you're absolutely sure it's from a trusted source, as it could be a phishing attack. Take a clear picture of your proof of address document and upload it. U.S. persons should consult a tax adviser for more information. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. HSBC Group | Copyright HSBC Group 2002-2022. What is the maximum number of documents I can upload each time? The address on your childs application must match the address we hold for you. You can request a minimum of HKD2,000 and a maximum equal to 100% of your unused credit limit on your designated HSBC credit card account. You can leave the field blank if you cannot find the application reference number. It's easy to share your ideas, stay informed and join the conversation. You must have the below to use Google Pay: 1) An NFC capable Android? If you receive an SMS asking for this kind of information, please stay alert, and: What is a Verification Code for Online Transaction for? Payment Services Regulations mean we now need to use a one-time passcode which is designed to give more effective protection than a fixed password and it's one less thing to have to remember. When using RC to pay a statement or transaction, the automatically generated RC amount shown on Reward+ is always rounded down to the nearest integer. ** Assume repayment is made on or before the payment due date of each statement month. Connect your paired phone to Gear via Bluetooth if it is not already connected. Which devices are compatible with Google Pay? Once the battery is low, the message "batt" will appear on the LCD screen of the Security Device. No signature is required for contactless payment transactions for transactions of up to HK$1,000* , subject to the merchant setup. If the currency of the credit card is billed, then the transaction amount will be billed to your card account. We will immediately block your credit card to ensure it is no longer valid and send you an email/letter notification. Each one-time passcode can only be used for a single online purchase so we'll send a new one each time you make an online purchase. Upload supporting documents for a loan application. Simply add your HSBC Visa or MasterCard or UnionPay Dual Currency Credit Card or ATM Card (with UnionPay logo) to Apple Wallet and you can make payments using Apple Pay. If a you submit an address change and only select specific accounts (and have not selected 'Use this address for all correspondence'), the address change will apply at an account . It is then converted into the corresponding HKD according to the redemption rate. Please ensure we have your correct contact details. If a statement or transaction amount is not a whole number, you may not be able to fully pay the statement or transaction. When do I need the re-authentication code? This is likely to do with the credit cards default security feature for offline transactions. ID | Help Us Identify You - HSBC Channel Islands & Isle of Man Google Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. The Terms and Conditions of set off gives us the right to combine or consolidate the outstanding balance on your Card Account with the balance on any other account which you maintain with us without prior notice. You can only view your registration records on the device with which you use to register the offer. You can enter payments accurately by searching our comprehensive list of banks and clearing codes, which can be filtered by country and city. Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. Security info is an alternate contact email address or phone number that you add to your account. Why is my physical Security Device not working anymore? By creating a unique virtual account number for your payment information, your name and full card details are never shown in the app and never shared with the store. When you make a transaction online at participating merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment with your HSBC credit card, a verification code will be sent via SMS to your registered mobile . You may call (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other customers and quote the reference number to check for the application status. You may contact us to check about the total amount involved in early repayment (including outstanding principal amount, early repayment fee and other fees, etc.). From 8 June 2021, we'll no longer issue a physical Security Device to our banking customers, except for those who fall under our exceptional criteria who can request a physical Security Device for free. If your Security Device was damaged on arrival, the replacement charge will be waived. Other than that, you can also see the last 10 Samsung Pay transactions made via your device under your card in the Samsung Pay app. How can I pay the remaining balance? Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". To report incidents more than 30 days old, please call our Customer Service Hotline. Step 2: Select the appropriate option: Fees from the financial institution you transfer funds to and from may apply. ForHSBC Pulse UnionPay Dual Currency Diamond Card and HSBC UnionPay Dual Currency Credit Card, only purchases made in HKD can be offset. How do I generate the transaction verification code? You can still upload the document if you forgot the application number. How would the Terms and Conditions of Set-off in theCredit Card Terms affect me? If you do not logon to Reward+ using your current HSBC Personal Internet Banking ("PIB") log on details, you will need to fill in your name and credit card number on "Discover". Will they be shown on PIB and credit card statements just like other types of credit card transactions? HSBC Bank plc, London, UK | Head office, address, tel, website and You can always view and use the RewardCash earned with your primary cards (including your private label cards) and their additional cards issued by you. Are there different colours available? Wire receipts are available for up to two years in Personal Internet Banking. Internet access is required during setup or to refresh the information of your past transactions. No, the Verification Code for Online Transaction service is free as long as you're receiving the One-Time Passcode (OTP) by SMS in Hong Kong. You can see the full details of how this fee is calculated in our guide to general banking tariffs. You may be asked to enter your credit card information again and use another verification code to complete the transaction. To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses fingerprint or biometric credentials in your device, or else they might be able to make transactions without your authorization. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. However, the final outcome will depend on the investigation result. HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). The changes to online card payments are being introduced due to new Payment Services Regulations. You should contact the retailer and ask if there's another way to pay. Despite no interest being charged, there is personalised monthly handling fee for Cash Instalment Plan. Press and hold the green button for 2 seconds to turn on your Security Device. If you have any difficulty in repaying any amount outstanding under the Cash Credit Plan, you should notify us as soon as possible. Our website doesn't support your browser so please upgrade. There's a problem with a transaction on my credit card statement. You'll need to restart the PIN set-up process by pressing the green button on your device. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. To set your HSBC credit card as default, go to Wallet, touch and hold your HSBC credit card and drag it to the front of all the cards. No a replacement card doesn't affect the Verified by Visa process. For more details please read our Cookie Policy. Does that mean I need to register twice? Can additional cardholders apply for Apple Pay? During the payment process, a pop-up will ask you to confirm your payment using your card reader or a one-time passcode (OTP). State Bank Of India. For details please visit https://findmymobile.samsung.com. Can I opt out of using the Verification Code for Online Transaction service? For Visa Card or MasterCard, when you tap the "i" button in the bottom right corner, you will see the last 10 transactions. Criminals pretend to be people you trust like a company you'd pay bills to, HSBC or even the police. Log in your Samsung Account and set up your Iris, Fingerprint or Samsung Pay specific PIN. Originally developed for use with mail and catalog orders, AVS is now commonly used by e-tailers, and other card-not-present merchants, as a method to verify the validity of an order they receive. Add your HSBC credit card to Samsung Pay app to make transactions with your Samsung device in stores or in app. You will need to generate an additional code from your HSBC Security Device. Apple Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. Alternatively, you can consider switching to another option which is a digital version of security device called Mobile Secure Key. No a replacement card doesn't affect the Verified by Visa/ Mastercard ID Check process. If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com or use the Find My iPhone app to suspend or permanently remove your card(s) from that device. Location code 0-9 A-Z 2 characters made up of letters or numbers. We're here to help. Please update your app to the latest version. Microsoft account security info & verification codes Open the SecureMail Verification email and Activate Account Open the verification email and click the link within to activate your SecureMail account. If you're not sure which code you should use, check with your recipient or with the bank directly. The HSBC/HSBC Amanah Security Device is PIN-protected. Which HSBC credit card can I use to apply for Apple Pay? You may also wish to refer to these FAQ items: Can I still use the Verification Code for Online Transaction service if I haven't provided a valid mobile number? If you live in an area with poor mobile network coverage or your phone's damaged, meaning you can't receive text messages, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212and they'll explain how you can make online purchases. How to make a wire transfer - HSBC Help - HSBC Bank USA Important: please make sure the date and time on your mobile device is set automatically. Contactless payment function is a chip-based technology which allows you to pay for your purchases by tapping your card without the need to sign on the sales slip for payment of not more than HKD1,000* per transaction (*subject to the limits set by the Bank, Visa, MasterCard Worldwide or UnionPay or the merchant). I applied for a personal credit card /personal loan through HSBC Branch / Call centre, can I also submit the document via online? Verify your Google Account - Google Account Help Any of the below personal HKD HSBC Visa, MasterCard and UnionPay Dual Currency credit card are eligible for Apple Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card, Master Card, HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. This will generate a security code. You are reminded to suspend all your cards in that device via Find my iPhone or iCloud.com. Who do I contact? We can deactivate your Mobile Secure Key for you. Incorrect or missing information may lead to delays to your International Wire Transfer so its important to double-check that your wire transfer details are correct. Call us as soon as you notice the problem and we'll investigate. Do I need to connect to internet when I am using Samsung Pay? The use of Apple Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. Copyright. Want to know more? Your mobile device must be running on at least iOS 13 and above for Apple or version 7.0 and above for Android. Yes, please upload all the documents again as HSBC will not receive the documents if there is any problem with the internet connection during the upload process. and a mobile phone that can receive text messages by SMS or a device where you can receive email. I received a notification about contactless payment function. Security Device | Online and Banking Security - HSBC HK You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee. Ownership of entire code build and all technical aspects of the application/platform; Preparation of a low-level design after understanding functional specifications; Build skeleton project so that junior developers can scale it; Implementation of given specifications as per HSBC standards; Review junior developer's code and mentor them No signature is required for contactless payment transaction of HKD1,000* or below. We recommend you wait until the transaction is processed and posted before disputing. This additional level of verification has been designed to help protect you from card fraud, and make it harder for fraudsters to make payments without your knowledge. Please contact our call centre 24-hour online banking hotline or send us an email through the 'contact us' function in our website:www.hsbc.com.my/www.hsbcamanah.com.myimmediately for deactivation. When there are promotions with designated merchants, the redemption rate may be different and you can learn more about the promotion details by clicking the "gift box" symbol shown on "Pay with RC". Which HSBC credit card can I use to apply for Google Pay? The passcode should be 6 digits long and will only contain numbers. Figure 6: SecureMail Verification email with account activation link 6. Even if your hard token is still displaying a code, it cannot be used anymore and you should use your Mobile Secure Key instead. If the addresses don't match, youll need to take your own and your childs documents to your local branch so we can update our records. A SWIFT/BIC is an 8-11 character code that identifies your country, city, bank, and branch. You will receive your card with contactless payment function upon card replacement and renewal. What kind of purchase transactions are eligible and when do I need to apply? You can upload maximum five files each time. A security code will be shown. Latest HK residential address proof within latest 3 months i.e. The digital card is stored and protected in Secure Environment using Samsung Knox technology. To remove it via theHSBC Malaysia Mobile Banking app on your old devices: Can I still use my physical Security Device after activating the Mobile Secure Key? Amanah customers can find further details on the conditions and charges by referring to 'item 3' of our Amanah tariff and charges. How can I check the status of my credit card application? Alternatively, you can find, lock, or erase your device using Android Device Manager. Other than that, you can also see the last 10 Google Pay transactions made via your device under your card in the Google Pay app. 1 Sham Mong Road, Kowloon, Hong Kong. You can set up Find My Mobile service by going to Settings> Security> Find My Mobile> Remote Controls. We can arrange a replacement card with contactless payment function for you. Please ask themerchant to follow the instructions on the terminal to complete the transaction. No we'll simply send a one-time passcode to you by text message or email if we need to check it's you making an online purchase you then just need to follow the on-screen instructions. Can I also report my other HSBC cards as lost/stolen via HSBC HK Mobile Banking app? Will I need to use a verification code for all my online transactions? You'll need to take your documents to your local branch. In the meantime, should you be asked to confirm an online card purchase, and you can't use the SMS method, call us to discuss other options to complete your purchase. debit cards) via HSBC Online Banking or our Customer Service Hotline. Yes. There will be no limit for transactions conducted using Magnetic Secure Transmission (MST) technology. Which devices are compatible with Samsung Pay? For transactions that cannot be accepted by Google Pay, please use your HSBC plastic card. When do I need to generate the transaction verification code? This will help prevent unauthorised parties from completing transactions using verification codes sent to your mobile phone in the event they have your credit card information. If we've sent a one-time passcode to you, you'll need to enter it on the Verified by Visa/Mastercard ID Check screen when prompted. Is there any transaction limits when using contactless payment function? Can I submit the documentation later by using HSBC Online Document Submission Service after my Credit Card or Loan application submission? Press and hold the green button to turn on your Security Device, With "HSBC" displayed on the Security Device screen, press the green button to generate the security code, Enter this Security Code and click "Continue" to complete the activation process, Enter your user ID on the online banking page, Enter your online banking password that you have created during your online banking registration. Even if you hit a 'No connection' prompt, you'll still be able to generate a security code by pressing the 'Generate security code' button at the bottom of the screen. If you require a card reader device, please give us a call. What is a debit card security code + how it works | finder.com How can I know whether my application for HSBC PremierMastercardCredit Card is successful? We are entitled to transfer or set off any money standing to the credit of any other account which you maintain with us in or towards settlement of your liability to us. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. Yes, you can still use your Mobile Secure Key on any mobile devices that you registered it on prior to 30 July 2021. Cross-border notice. The verification code will be sent via SMS to your registered mobile number. You can withdraw money from your HSBC credit card account to your designated HSBC personal bank account with no supporting documents. Thereafter, the finance charge will be calculated according to the same finance charge interest rate applicable to credit card as stipulated in the Tariff Guide. As a security measure against fraudulent transactions, card schemes (such as Visa and MasterCard) have introduced a default setting for card issuers (including HSBC) whereby credit card customers must conduct at least one face-to-face chip transaction (i.e. Log on to HSBC Online Banking with your Security Device. State Bank Of Hyderabad. Occasionally, your device will prompt you to unlock your device for some of the transactions. If you choose to settle in the foreign currency, the Hong Kong dollars (for a Hong Kong dollar card) or US dollars (for a US dollar card) equivalent amount will be billed after a currency conversion at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. And unlike credit cards, on iPhone and iPad every payment requires Touch ID or a passcode, and Apple Watch must be unlocked - so only you can make payments from your device. See all the RewardCash programmes. For all other cardholders, RewardCash is valid for up to two years. If you change your contact details, you'll need to let HSBC know as soon as possible by giving them a call on Premier+44 1534 616 313,Advance+44 1534 616 212. You can remove your card by selecting Remove Card after tapping the i button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card. Generate a Transaction Signing and Re-authentication code on your HSBC Read message You must have the below to use Samsung Pay: 1) You must have an eligible Samsung device: Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy C9 Pro, Galaxy C7 Pro, Galaxy C5 Pro, Gear S3 and Gear Sport. Once you've activated your Security Device, it will be required every time you wish to access HSBC's online banking regardless of your location. 452 Fifth Avenue New York, NY 10018-3801 United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. You just need a computer with a webcam, or a mobile phone with a camera, and your documents. PDF Identification and address verification - HSBC You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. You can access the Mobile Secure Key by updating or downloading the HSBC Malaysia Mobile Banking app from your device app store (Google Play or Apple App Store) Once you've updated or downloaded the app, follow the walk-through to enable your Mobile Secure Key. Yes, you can use this service to submit the supporting document(s) even if you have applied for a credit card or personal loan through an HSBC branch or call centre.