d. Release the Volume Down button. However, this does not prevent your data from being recovered with forensic or data recovery capabilities. Press any key to shutdown device now . Then got to a point that says. CRITICAL ERROR: Unable to properly mount the USB. This turns off phone protection and erases all the data on your Surface Duo. . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Doesn't show anything besides settings toggles. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. d. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. Diskpart isnt able to create a new drive that I'm aware of, only partitions and volumes. Press and hold the Volume Down button. And if you try a Linux Distro such ashttps://linuxmint.com/ Opens a new windowthen it will be able to install because Linux comes with all the drivers you are likely to need. @jaxne . Create a Surface Data Eraser drive, and then start the device from that drive. Surface Data Eraser - Unknown disk drive manufacturer If I need to send my Surface in for service, what should I do to ensure the privacy of my data before sending in my Surface device? Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Step 5: The tool automatically shows your USB drive. [LOG[################################################]LOG]!> Wipe the partitions first as Valuvanee suggest. Repurpose a Surface device for a new user. To boot your device from the USB stick follow these steps: a. Be sure to format the usb as fat32 before you copy over the recovery image. This version of Microsoft Surface Data Eraser adds support for the following devices: Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. This version of Surface Data Eraser adds support for the following devices: This version of Microsoft Surface Data Eraser adds support for Surface Go. Will I be notified when my Surface has been through the wiping process? also need to make sure that you've turned off secure boot for the Surface Pro 4 or it will never boot from a third party bootable USB or .ISO image. For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. I was able to get that .iso file to work. Press and hold the Volume Down button. Prepare a Surface device to be sent for repair. For more info, see Prepare your Surface Duo for service. Storage spaces drives are virtual, so they are listed after physical drives. From the desktop, open File Explorer. i uploaded iso in RAR format file to one drive storage, first download from below sharing link and unrar using WINRAR or 7-ZIP software and create USB bootable pen drive using Rufus software. Step 1: Connect the bootable USB containing Surface Data Eraser to your Surface device. NOTE: The download page lists other tools for the Surface device as well. I thought for sure one of these was but it doesn't say anything on it. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thank you. To resolve this issue, follow these steps: Download version 3.2.43 or a later version of the Surface Data Eraser tool. Select Complete to finish the USB creation process, as shown in Figure 5. :::image type="content" source="images/microsoft-surface-data-eraser/fig5-complete.png" alt-text="Complete the Microsoft Surface Data Eraser tool"::: Simply click the Start button. I will try this as soon as I am home. a have a problem of formattin using eraser tool. Decommission a Surface device from corporate or organizational use. Do these have to be USB 3.0 thumb drives? Internal storage is listed along with the others, Windows Boot Manager, PXE Network, and USB Storage. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Here is how to that. That said, the Surface Eraser bootable USB can be prepared on any Windows running PC. If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. We have gone through our first lifecycle of Surfaces in our environment and removing he drives before disposal is not that simple of a proposition. Unless you are very familiar with installing windows I recommend the recovery image. https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing. Well occasionally send you account related emails. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. Upgradujte na Microsoft Edge, abyste mohli vyuvat nejnovj funkce, aktualizace zabezpeen a technickou podporu. The Microsoft or Surface logo appears on your screen. The utilit. I tried surface data eraser but I get an error message that "no disk drive found". I bought and confirmed I had a USB 3.0 thumb drive. You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. I suspect a bad hard drive but its out of warranty so I'm hoping to find a fix. download below file and then extract the file Does Microsoft have an option to physically destroy the hard drive/storage media to ensure it cant be reused? To boot your device from the USB stick follow these steps: a. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. Accept or decline the software license terms by typing Accept or Decline. Figure 5. Multiple Surface Pro 4 Not booting to Microsoft Surface Data Eraser To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. first, create a new folder in C:\ partition Then your Surface is sent back to the service center technician to have the data removed. using windows 10 adk and winpe adds on files. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. Booting the Microsoft Surface Data Eraser USB stick. Microsoft Surface Data Eraser Partition to be erased is displayed in Microsoft Surface Data Eraser. Microsoft Surface Data Eraser (Surface) - Surface It will be reasonably up to date with drivers and such so the install will be easier and much faster. The Microsoft Surface Data Eraser USB drive creation tool is unable to run on Windows 10 S. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. Hi Mr. RAJU, I am having the same problem as jaxne, could you send a working link for the bootable ISO again? If you need to ensure the security of your sensitive data by destroying all information from your Surface devices safely and permanently, use theMicrosoft Surface Data Eraser tool. After downloading, run the setup file and then follow on-screen directions to complete the installation. Step 5: Finally, you need to press the S key to erase data. Sfc /Scannow Hello! Are you sure you want to create this branch? https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Surface pro 4 can't find it's own hard drive - Microsoft Community The error message you received when you tried to reset the Surface using a recovery drive suggests that the device is unable to detect its disk drive. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. And you can use Seagate tools which works with all makes of drive and provides a USB stick to check drives,https://www.seagate.com/gb/en/support/downloads/seatools/ Opens a new window. @jaxne. Just fails after 5% bar, devices/surface/microsoft-surface-data-eraser.md, https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser, https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing, https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa, https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing, https://1drv.ms/u/s!AmZoRRusRV59tiYmA7NIevbMlxZC?e=fksi89, https://github.com/notifications/unsubscribe-auth/A7HLH7T73IZFJES45XR455DXCU5F7ANCNFSM4HZO5FEQ, Version Independent ID: 725c2d4a-5397-6c67-7605-93a8cd40cf08. Note This means that Microsoft Deployment Task Sequence is specific to these kinds of devices and cannot be used with other devices. Create a Surface Data Eraser drive, and then start the device from that drive. You are the best person to look after your data. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. While it has been rewarding, I want to move into something more advanced. Figure 5. When you see the confirmation screen, confirm the same by pressing the Y key. Once the bootable USB is ready, you will see the Success message. FAQ: Protecting your data if you send your Surface in for service To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). I'm done wasting my precious time on this. Select Continue to acknowledge that you have a USB drive of at least 4 GB connected, as shown in Figure 2. :::image type="content" source="images/microsoft-surface-data-eraser/fig2-continue.png" alt-text="Figure 2. When the Congratulations screen is displayed, you can eject and remove the thumb drive. You could also use the Linux gparted and check the SMART values of your SSD which will give you confidence. The Microsoft or Surface logo appears on your screen. Press and hold the Volume Down button. Tool doesn't format USB drive. Just fails after 5% bar #4124 - Github clean To boot your device from the USB stick follow these steps: a. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: [!NOTE] The Microsoft Surface Data Eraser USB drive creation tool is unable to run on Windows 10 S. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. Figure 5. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Then, take steps to erase all data from the Surface. I don't think anything crucially private or important is on it. Does my Surface use removable media to store data? [!TIP] Refer to this link to learn how to get into the Surface UEFI. Although there are users in this community who are more than willing to helplike @RAJU2529 and @illfated, you may not get the answer you need immediately. I've tried 3 different USB thumb drives with the same outcome. For example, if you are using Microsoft Deployment Toolkit, you can change your task sequence "Format and Partition Disk (UEFI)" step to change Disk Number to 2, or change the Disk Number to3if a SD Card is present. The Microsoft Surface Data Eraser USB drive creation tool is unable to run on Windows 10 S. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. select partition 1 Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. :::image type="content" source="images/microsoft-surface-data-eraser/fig1-build.png" alt-text="Figure 1. reason not to focus solely on death and destruction today. I'll copy the contents manually over to it and see if I can get it to boot on the Surface to wipe it. Both USB thumb drives are new. Thank you in advance. Report abuse Report abuse . method 1 Last Updated on September 28, 2020 by admin 1 Comment. Can I ask you for a quick explanation/guide on how you created the image (be it Windows or Linux). See Recovery options in Windows 10 for more information. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. To get a storage driver, click load driver.". b. Tried imgburn but I don't know which boot files are required, @jaxne . @RAJU2529 OK just tried unzipping all the files to the thumbdrive and booting the Surface Go on it. The drive you select will be formatted and any existing data on this drive will be lost. Thanks for being part of the Microsoft Docs community! To continue this discussion, please ask a new question. You can also download a recovery image for your sp4 to a usb and reinstall windows 10 pro. For easy usage i will create bootable Microsoft Drive data eraser tool.iso file and then i will upload online and then i will paste the link here. If you can turn on your Surface, Microsoft recommends that you back up the data valuable to you before sending your Surface device to a Microsoft Service Center. Select Complete to finish the USB creation process, as shown in Figure 5. Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. c. Press and release the Power button. downloading link for few 64bit surface devices https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, Please could you send a new link for downloading the iso file cos i also tried to create the usb bootable file but it keeps failing at 5% , i need the one for 64bit , thanks, 64bit surface devices https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, pliz @RAJU2529 am requesting for the new download link coz this one is expired When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. my surface book 2 is stuck at windows logo (is it called boot loop?). Turn off your Surface device. Any section you choose will open to show you more info. Wiping the drive of MS Surface before disposal : r/sysadmin - Reddit @RAJU2529 Thank you. There are also tools like Partition Wizard Bootable CD/USB to partition and delete data from unbootable PCs. Here is the downloadable bootable .iso link google drive Major wasted time. Have a question about this project? If it doesn't see the drive then it won't show in the boot order. and downloaded the shared link name of the file is MSDE_bootable_v3.48.139.0, Onedrive link Zeroing the drive and clearing out the TPM (to remove the BitLocker keys stored to decrypt the data) will effectively nuke the drive. At last, tool was created bootable pen drive without single errors. See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. DISK0 not found when you deploy Windows on a Surface device that has To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). Surface Pro 7 Surface Laptop 3 Cause This issue occurs because some Surface devices that have 1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. I was able to run Surface Data Eraser per MS support, but it failed to locate the drive as well. Privacy Policy. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. Select any of the following sections or select Show all.