This code can do that. In this article. I know the way SN interacts with the DOM has changed in berlin but i dont know enough to figure out why this has stopped working. Let's add a Button to the form that directs users to the vendor's product details page as the goal for this demo. On this form it would be okay to do, otherwise it would be possibly detrimental. They are really designed for edge cases where there is no other real solution available. For example an approval widget I have created a comment text box and send button. We can create ui policy for the respective catalog item from here only. I am using following to hide Submit button, if (newValue == xyz || newValue == abc || newValue == def) { Only think I can say is to copy the code exactly. Is there any way I can call the out of the box event in form widget to update the record? getDisplayValue ( 'cost_center' )); //--service portal }. solved the issue Im having with making variables readonly, dont have to wait for the hi server to solved the problem I raised. Ive tested this with both my admin account and with an ess test user. Quite a lot shorter, hope this helps someone. Any info would be greatly appreciated. Found out how to do it. }); Hi, I need help, I have the following client script that I want to hide 3 options in the state field and the Resolve Incident button based on the severity field and if the person has the severity_manager role. Ive modified my client script code above to fix this issue. Very Simple, Robust, understandable and opens up the mind to more complex use cases on buttons in portal. In the Server Script if(data.table == incident && gr.state == 6){ data.showButton = true; } else { data.showButton = false; } Seems to be working well. change assigned to etc, that the date type variable will be wiped of data. ve.select(.cat_item_option, .slushselectmtm, .questionsetreference).each(function(elmt){ function onLoad() { I have tried the following, however I get an error when clicking the button, // If Incident table if (data.table == incident) { if (action == resolve) { if(confirm(Are you sure you want to Resolve this Incident?)){ // Resolve Incident gr.setValue(incident_state, 6); gr.setValue(state, 6); gr.setValue(resolved_by, gs.getUserID()); gr.update(); } //If cancel abort return false; }. diag.removeCloseDecoration(); This is what worked: // remove reference icon from all variables referencing sys_user table I tried a few things like: My guess is that if I were to try and write a script for that it would probably have to be a pretty big hack to account for everything. elmt.Disabled = true; Ive noticed that a standard g_form.setReadonly(date, true) greys out the value box, yet doesnt remove the calendar icon, allowing for dates to be changed at any point even after a read only function has been applied. Any time date variables are readonly when the form is saved they will lose their values. The print icon (and others in the parent frame) can be hidden but they would use a different logic. Worked with one of our internal web developers and he shortened the section int he server script, lines 16 to 32: if (input && input.action) { var action = input.action; // If Incident table if (data.table == incident) { if (action == resolve) { // Resolve Incident gr.setValue(incident_state, 6); gr.setValue(state, 6); gr.setValue(resolved_by, gs.getUserID()); gr.update(); } if (action == cancel) { // Do something else } } }, switch (input && input.action) { case resolve: gr.setValue(incident_state, 6); gr.update(); break; // case cancel: //do something else keep adding case sections for more buttons }. When user wants any additional info user will add information in the comment field and hit on send button. We can fix our catalog items for future use but is there anything which can be done to resolve this issue on items submitted before the fix? (The rest of this example assumes an item named Example With Pinned Variables.) The best-practice method for making variables read only on standard forms post-Calgary is to use catalog UI policies and catalog client scripts along with the Applies to checkboxes available on those forms. Is there an easy way to make the buttons a specific color? To be more specific, is it possible to add a knowledge search icon to a variable on a record producer? The entries for a journal field will only be displayed in the activity section of the record. I created a button for cancel on the service portal using this site thank you it was so useful! Im just having trouble getting them to work in Eureka. There is a way now! Submit catalog item using a script2. In case somebody else needs it: var diag = new GlideDialogForm(Resolve Incident, table); //Exit after hiding the first 'Submit' button, //Remove all buttons except for the 'Update' button, //Disable the context menu for non-admins, //Disable all form section header context menus, //Disable the context menu for non-admins and non-itil users, //Disable all form section header context menu items, //remove reference icon on Request for user field, //Hide the back icon on old and new SN UI, //Hide the reference icon for the Request 'Requested for' field, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Overriding ServiceNow Form View Inheritance, Reload a Form or Related list from a Client Script, http://wiki.servicenow.com/index.php?title=UI_Actions, https://servicenowguru.wpengine.com/scripting/client-scripts-scripting/mandatory-knowledge-search-ticket-creation/, http://sncommander.com/some-common-hurdles-in-scoped-apps-in-servicenow/, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! But I am still trying to figure out how to update the form. The benefits of variable set is that we can use created variable set across multiple catalogs item and order guides. Select a Question type and Question subtype for each question to configure how users should respond to the question in a Catalog Item. Thanks. Theyre embedded buttons so theres not a good, simple way to remove them. No problem. //Add an information message, abort the submission, and reload the page, 'You are not allowed to change variable values on this record. Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. Also when i click request approval the button is not disappearing? If your UI action has an Action name value specified, you could also remove the button by targeting that ID value specifically. The first options that I would consider in these situations is to simply modify the Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on the particular UI action that I wanted to remove from the users view. You can always change out the class for one of the other color classes (e.g. In fact, I have also extended it to change the text on one of the buttons so that ESS users see the same button with a different name. That still needs to be addressed by ServiceNow development. In other words Servic ServiceNow Tutorial: How To Create ServiceNow CATALOG ITEM? Step 3: Connection Settings. It is a Service-now bug. plz suggest a way if state is closed button is not visible. Can this be modified for mandatory instead of read-only? Ive posted a script here that you can use as an example. A Catalog Item is a form used to submit information, a request, or to create a task. However, if in a script the element name is a variable, then gr.setValue (elementName, value) can be used. However, Im not seeing readOnly anywhere in his script. ServiceNow ships with a Button widget out of the box named link-widget, so we will use that. The rule worked if the catalog item contained no labels or if the labels preceded checkboxes. In this case, you can turn off the UI policy for variable type Macro with Label so the Question field is not mandatory. How to submit an existing catalog item from a script in Workflow?6. It happens in all browsers. (ex. img.hide(); It's possible to do this by using the Default Value field of a Service Catalog Item Variable, and you can also pass in instance options in this manner. Does anybody knows how to hide the list dropdown menu called Actions on selected rows.. and the check boxes? I have added this to the script. This works brilliantly, not saure how long it has been around for. Thanks for the quick response. Article provided ServiceNow Development Training Practice Assignment Task of Service Request or Catalog Item. FYI, Ive modified my client script code above to fix this issue. Workflow can be created through graphical editor tool (Workflow editor). while ago I helped to answer a forum posting for someone who was looking for a way to present catalog variables to an end-user on a Request Item form but restrict the editing of those variables. }. Thanks Nathan, this site helped me out a lot. As it turns out, the problem with the Abort on Variable Change Business rule was caused by our apparent misuse of Label variables. For what its worth, Ive never seen a good reason to do this and it isnt something I would ever recommend. Well done. There really isnt any easy way to do this. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. How would I exclude this one variable to not be read-only? take a look at my channel: https://www.youtube.com/@cloudminus89, https://community.servicenow.com/community?id=community_question&sys_id=290f042fdbd1441423f4a345ca96196f, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariablePricing.html, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/t_ExtendThePricingModel.html, https://community.servicenow.com/community?id=community_question&sys_id=33fa9f8fdb7533042be0a851ca96194e, these seem to work! //Disable all elements within with a class of cat_item_option I would guess that youve actually got the Mandatory checkbox checked on the variables youre seeing issues with. Mark, ), ServiceNow CSA Mock Test | ServiceNow CSA Practice Exam 2021, Latest ServiceNow Version | ServiceNow Latest Releases | Utah, How to Call Script Include in ServiceNow l Script Include Examples, ServiceNow CSA Practice Exam Free | ServiceNow CSA Exam Preparation, ServiceNow Glide Ajax Tutorial | Glide Ajax example ServiceNow, ServiceNow CSA Preparation Dump Part-2 | ServiceNow CSA Exam Preparation, ServiceNow ACL with Example | table.none Vs table. This is basically use to create the form fields. I did notice problems with g_form.setReadonly for reference variables though. If you just need to disable one or two variables on a single item then this is probably the best scripting option. } ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ This article shows a couple of client script functions that allow you to remove (show/hide) any button (or all but one button)and, if necessary, disable the form header right-click context menu entirely. #8 How to add Catalog Item on Service Portal | How to modify OOB HomePage on Portal | #ServiceNowVideo Link for "Overview of Service Portal & How to create n. I hope this article help you to understand that, Post Comments These solutions can be used in a variety of places, but will most often be applied to the Catalog Item, Catalog Task, Incident, or Change Request tables. Login as System Administrator. Is there a way to get this to work in Eureka? The resulting widget should look something like this: This is far from the complete solution,but will hopefully provide a good example to work off of. Double check the values and make sure they are correct and of the correct type. i used ng-hide to hide button when state closed but when i reload the form Close button again appearing . Ive just done some further testing, this works as Admin but the bottom 2 are not removed for anyone else. }. I know that this issue has been reported to Service-now before, but it probably wouldnt hurt to pile on to get the bug fixed. I have one variable that I need to have available due to some other scripting we have. Thanks in advance for any help you can provide. I want a button which should send comments to the back end table. Normally a script would do a direct assignment, for example, gr.category = value . This is in the continuation of ServiceNow Certified System Administrator Preparation Dump Part 1 .Study material posted below is not offici Access control list or ACL in ServiceNow helps to control that what data user can access and how he can access it. This basically saves time, because if have to create multiplecatalogs item which contains some of same fields then there we can use the created variable sets. All you have to do is add the correct condition to it so that it is applied at the correct time. or gel(popup_close_image).hide(); but it thinks the object is null for some reason, Not sure what youre referring to exactly, but when youre rendering a popup dialog, you can use something like this to hide the close decoration. Service request catalog contains a list of all IT service request to . The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. ServiceNow ships with a Button widget out of the box named link-widget, so we will use that. I see below set of code which updates the form onclick of UI Action. }); Thank you very much for your assistance. http://wiki.servicenow.com/index.php?title=UI_Actions. Hi Nathan, Thanks for code! Only three types of client script are available in catalog item such as onload, onchange and onsubmit. dialog.removeCloseDecoration(); //Remove the dialog close icon, Thanks Mark. Oncelledit is not available as it is not required to as well. It should look like this if everything went as planned: Looks like everything worked! * | ACL in ServiceNow. Step 3.3: Azure AD OpenID Connect. These rules are typically pretty complicated to set up for standard forms since there are so many variables involved. Sign-up to get the latest news and update information from ServiceNow Guru! You can request it as an enhancement, but for the time being theres not much you can do other than make them readonly or hide them. Can you let me know how you implemented hiding the button when state is not resolved, I am new to Service Portal and hence I am asking this noob question. This has nothing to do with the scripts Ive written here so if you can get it to work for a standard string variable but not for a reference variable then youll want to contact support. If the value parameter is null, the record is not updated, and an error is not thrown https://developer.servicenow.com/app.do#!/api_doc?v=madrid&id=r_GlideRecord-setValue_String_Object, Get reference display value in CLIENT script. The fact that the date fields dont retain their value doesnt really have anything to do with the script provided here. Thought Id share. On the All Variables Read Only client script, I noticed after some testing on my catalog items, this script wipes out my variable for the requested_date. Thanks Mark. If the variable is a multiline text type, it is not making the variable editable. Im referring to we have various views on different forms. item.hide(); Navigate to System Properties UI Properties and un-check the Show buttons at end of form (Submit, Update, etc. Is anyone else seeing that behavior? What I m trying to achieve is to redirect on button click as well as save the form. Each of these statements will remove the first occurrence of that reference variable type in Calgary: $$(img[id=view.sys_user])[0].hide(); // reference variable to sys_user table Maybe theres a way to do this from the workflow, but I havent been able to figure it out. Submit catalog item via script?5. Use App Engine Studio (AES) to easily create customized Catalog Items that users can access in Service Portal and on mobile devices. This may have been made obvious on another page, but how would I go about putting a button on a form? Weve got all of our variables read only on our RITMS and Catalog Tasks but Ive come across a problem where the fields wont scroll in IE8 so if the user adds more than 5 lines of text to the field, the rest is lost to the person working the ticket. If the reference icon is displayed, the end user can click on it and drill into the records which may be confusing. Additional radio button showing in Service catalog item view Procedure When you click on 'Try it' for the catalog item, you see an additional choice other than the ones configured in Question Choices. I like how this new functionality allows more customization flexibility on allowing this and that field, but it blows that I now have to go back and create 80+ Catalog UI Policies, well, keeps me busy at least. Let me demonstrate We'll be using out of the box objects for this demonstration, and there is a catalog item named Executive Desktop that we will use. If the fields are being made mandatory by catalog UI policy, then the UI policy wouldnt be enforced on the standard forms anyway. I want to remove the green arrow icon location, and other tables on our various catalog items. Basically ui policies are used for client side scripting or for client side field manipulations. Thanks. adsbygoogle = window.adsbygoogle || []; Started making client script to make all variable fields read only by looping fields on g_form and calling g_form.setReadOnly(fieldname). I have a comment about the abort if variables change business rule. The other option is to simply not show the variables at all and instead dump them into the work notes or comments fields. Buttons are controlled by UI actions. Ive updated the code above with the better solution. Hiding the options works but hiding the Resolve Incident button doesnt. You could update the form widget to submit upon an event, and then trigger the event from your button widget. If you want to use that method you should remove the variable editor on the form and change your business rule to only run on insert. g_form.setVariablesReadOnly(true|false)! https://community.servicenow.com/message/799314#799314. g_form.setReadonly(variables.laptop_desktop, false); ServiceNow had a couple of bugs when setting fields read only that I had to account for in this code (one with no scrolling or copy/paste in multiline text variables and one with date variables being blanked out on save). If I dont pass any response it gives me a console error. Heres a script I found on the forums that takes all of the variables for a given item and sends them to the work notes field on that same item. I've updated the article. $$(.icon-chevron-left)[0].hide(); //Back Button No, thats global. //Remove the Submit button The workaround for this is to use the readOnly attribute instead for textarea elements. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. data.table = input.table || $sp.getParameter(table); data.sys_id = input.sys_id || $sp.getParameter(sys_id); data.id = input.id || $sp.getParameter(id); // Valid GlideRecord var gr = new GlideRecord(data.table); if (!gr.isValid()) return; // Valid sys_id if (!gr.get(data.sys_id)) return; I also tried by getting the g_form broadcast from form widget to button widget and resend it back as the response. Navigate to Maintain Item module available on left side modules list. That worked wonderfully. Not sure if its in conflict with something else Ive done, but when I deactivate the code the variables stay after an update. Is there a way to hide those? BACK button from my form Rename "Submit" button on line 22 of the server Thats whats causing the setReadonly command to fail. Workflow is used to design service request fulfillment process. Locking down variables by role without a script. if(item.id != IncNoti){ Im sure it is just using the default style, but I dont know where or how to override that. $$(.icon-menu)[0].hide(); // Context Menu This example shows one way you could use the button ID value (as defined in the UI action Action name field). I agree that data should not be lost due to a read only function, but I dont see in your script where that is depicted. Im trying to do the same thing and made some edits, but Im still having a bit of trouble. It appears youve answered this for textarea fields but is there something that can be done for list collectors in IE browsers? Any thoughts? Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I'm originally from Sweden, but currently living in San Diego, CA. One important piece to this is that the work notes field is a journal field, so it will always be blank after submission. You can also make catalog variables read only all of the time for specific roles by using the Write roles field on a catalog item form. ve.select(img[src*=arrow]).each(function(img){ Step 1: Add a connector in the Microsoft 365 admin center. So for example, your code block in the controller would be something like: c.uiAction = function(action) { c.server.get({ action: action }).then(function(response) { / / }); }; Im trying to find any information on the difference, thanks again. Im using the following script to hide the standard Save and Save and Exit buttons: function onLoad() { percy jackson goes to the past fanfiction, ri governor's office of constituent affairs, does dollar general sell window blinds,