They then chose a second one to listen too while having a bottle and settling in bed. I'd like to ensure we get your refund handled asap and we will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Was so excited about getting this product.I ordered the brown creative tonie as to represent my daughter culturally. Tonies Although we can't get into a time machine and give you one when you were younger, we're glad we can turn back the years for you with fun nonetheless!Make sure you sign up for our referral program to get FREE Tonies to keep that fun-filled collection growing! We also offer Creative-Tonies, which allow you to record your own stories or content. Spoke to customer services who wouldnt do anything because we cant find out where its been bought from. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Shipping worldwide (All orders are shipped from the UK!). uk We have tried for a week now to get in touch with them to resolve, and help is so slow leading to a very, very disappointed toddler. Plus even relatives are able to get in on the act! I absolutely love the Tonies concept, we live in SA and my sister sent one home from the UK for my daughter for her 4th Birthday, we had no problems connecting it, and I really struggle with new technology hahaha, I love that it keeps my daughter away from the TV and still keeps her imagination running, she loves the stories and the sing alongs, its her supper routine now. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Lita Lamb is always there when help is needed - her cautious nature also helps the others. tonies Either print your return label at home or use the Royal Mail Find out more about how we are changing the way children listen to audio. I love the fact I can record stories for them to listen to. I just feel the characters are a bit expensive. Yoto - Paddington Please Look After This Bear & Other Stories, Yoto - Make Your Own Cards (Pack of 10) with Sticker Sheets, Kim Haskins Cat Zip Around Small Wallet Purse, Puckator - Maneki Neko Lucky Cat Lip Balm in a Tin, Pony & Girl Design Protective film - Suitable for the Toniebox, Pokmon TCG - Pokmon Scarlet & Violet Booster Pack (Multiple Pack Sizes Available), Ziwi Peak Air Dried Mackerel & Lamb For Cats. The Toniebox is designed for little listeners to use independently. Find out more about how we use your personal data in our privacy policy and cookie policy. How do I set up my Toniebox? We're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. WebTonies have made a emotional at times stressful bedtime routine much better. Update after leaving a message on their facebook messenger service they couldn't have been more helpful and I am now returning my faulty box for a replacement.So I have updated my review accordingly. You've accepted analytics cookies. Sign up to our Newsletter for a 10% Discount Code. But maybe a short note on frequently asked questions will help you? Webtonies UK & Ireland | 2,346 followers on LinkedIn. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! We hope we can keep those imaginations flowing for a long time to come.Make sure you sign up for our referral program to get FREE Tonies so that those stories and characters never stop! Finde Tonie-Hndler in deiner Nhe mit unserer. Our North American version came w a European plug (it even shows a standard US Style plug on the box we got), fairly simply mistake! If your children love stories or music then I highly recommend! References to confirm are 1728708, 1776131, 1787817. WebGo to the Royal Mail portal. Hi Esra, thank you for getting in touch. The three Soft Cuddly Friends with audio play are available in German and English. I love the fact I can record stories for them to listen to. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Find out how we combat fake reviews. Code word: Hedgehog. Very good customer service. Formerly Anyone can write a Trustpilot review. All new subscribers will get 10% off our online shop in their welcome email. 7.99 inc. UK VAT. its the ideal entertainment and for years to come I'm sure, its very versatile to age groups. I contacted the company on several platform to see if could make the exchange. All rights reserved. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Spoke to customer services who wouldnt do anything because we cant find out where its been bought from. We only deliver the DE version to Germany, Austria and Switzerland and the EN version only to the UK. Webtonies Audio Character for Toniebox, Favourite Children's Songs, Playtime and Action Songs for Children for Use with Toniebox Music Player (Sold Separately) 1,208. It stopped charging in March, reached out to Tonies and was told to contact their customer services team which I have done 3 times, different references each time and not one response. https://tonies.com/en-gb/referral/Happy listening Aisia - Team tonies. Dear Lynne, we are so sorry that you have not received your refund yet, this is not the usual standard of customer care we provide.We sincerely apologise for the delays and inconvenience caused. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. They then chose a second one to listen too while having a bottle and settling in bed. Playtime & Action (relaunch) - Favourite Children's Songs, Rapunzel and other fairy tales - Favourite Tales. WebIn our EU online shop at tonies.com/en-eu we offer mainly British English Tonies, but also a selection of french and german Tonies. They first asked for proof of purchase which I supplied and a photo of the item in question. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Very good customer service. authenticate users, apply security measures, and prevent spam and abuse, and, display personalised ads and content based on interest profiles, measure the effectiveness of personalised ads and content, and, develop and improve our products and services. Other Soft Cuddly Friends characters are available without audio play function. Consisting of the Toniebox and the matching audio figurines - called Tonies - the system makes audio content touchable and enables a completely new kind of listening experience: audio play. Loved by over 3 million fam tonies Company Presentation Company Presentation November 2022 Download Investor Relations Contact Manuel Bsing +4915157846012 ir@tonies.com At Its an investment but definitely worth it! Here you will be directed to the right contact person for partnerships and media requests. I like the fact its screen free time and stories are so important for children. How do I set up my Toniebox? They listens to it every night before bed and we have even got family members to record stories so they can listen to them too. Registered in Republic of Ireland. United Kingdom England Greater London London Holborn and Covent Garden. With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. Lita Lamb, Hoppie Rabbit and Jimmy Teddy bear come to life night after night in the rays of moonlight and slide down a magical slide into the land of cuddly friends. Write a short note about what you liked, what to order, or other helpful advice for visitors. The Tonie I bought for my grandson is now 4 years old + my granddaughter uses it constantly. Anyone can write a Trustpilot review. This was not relevant to my complaint. If I could leave zero stars I would! No response! FREE Delivery on your first order shipped by Amazon. At tonies, Investor Relations stands for consistent, proactive and transparent communication with the capital markets community. We decided to take the tonie plunge after seeing our friends child with one. Companies House does not verify the accuracy of the information filed, to choose the company information you want to be included on the certificate, the address you want the certificate to be delivered to (UK or international), to choose the document you want to be certified, the address you want the document to be delivered to (UK or international). The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. Amazon.co.uk: Tonies Stories At present, the following three Steiff Soft Cuddly Friends are equipped with an audio play for the Toniebox in English. WebAdd to Basket. Three of our new Steiff cuddly animals from our Soft Cuddly Friends series are equipped with an audio play chip sewn in, making them ready to connect to the Toniebox. Looking for Toniebox setup instructions? The box and characters are good quality. We have 1 for my big boy and baby girl and they love it. My special needs child relies on her toniebox to drift off to sleep. Email us directly.. You don't email back! tonies employs over 400 people and has been listed on the Frankfurt stock exchange through tonies SE since 2021. So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you Here you will find the right contact person for every need! Add to basket. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you to get on with the boring adult stuff. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'd like to ensure we get your refund handled asap and we will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Purchased for my daughter's birthday. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. DT. You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. Great product, the kids and us love itWish I had it when I was younger. The Toniebox lets you take music and bedtime stories wherever you go with cute characters, easy controls and no bright screens. You can wash the three Soft Cuddly Friends with audio play separately from other laundry at 30C in mild detergent. I would not recommend at all. Discounts are sent as soon as new Offers are available (The frequency of those discounts may vary but will never be more than once a week.). 2023 Trustpilot, Inc. All rights reserved. Please could you contact our US team at hello@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. My son received one for his birthday but due to tags being lost we dont know who bought it him. If I could leave zero stars I would! Purchased for my daughter's birthday. Plus even relatives are able to get in on the act! I emailed 3 weeks ago and was told it would take up to 4 weeks. You can buy the Toniebox on the tonies website or in specialist retail outlets. WebWith Tonies, children can ignite their imagination and immerse themselves in storytelling and audio adventures. You've rejected analytics cookies. Amazing product, so much Choice and new Tonies being added.Highly recommend and can't wait to add more to our collection. Verification can help ensure real people write reviews about real companies. TONIES UK LIMITED overview - Find and update company Dear Sandra, thank you for reaching out, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. It is now 4th April and still waiting for my refund. WebFrequently asked questions. In our audio play stories, our three heroes, Lita, Hoppie and Jimmy, meet many other cuddly friends. 4 months in, no updates or improvements to app or software. Shoddy excuse from them and says a lot about the company. Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy! Hi Baturay, thank you for getting in touch. Elephant with Feathers Design Protective film Suitable for the Toniebox. Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. Update after leaving a message on their facebook messenger service they couldn't have been more helpful and I am now returning my faulty box for a replacement.So I have updated my review accordingly. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! You will be able to download your returns label and search for a drop off location close to you. The Toniebox is already in another household. We are all ears for you. I was again so excited that this company along with amazon allowed me to do so.When the delivery came and I finally got a chance to open it without my daughter around I was disappointed to find the incorrect creative tonie inside.I reached out to amazon to see I if I could swap this product, they referred me back to the company for any replacements. Its a shame because I definitely wouldnt order anything direct. Hi Claire!Thank you so much for your review, it's lovely to hear from all our Tonie-fans - but we are extremely grateful to our tonies family that have been listening along with us as long as you! People who are reading this can return theirs.. She is quite clever, for example when Fritzy Fuchs doesn't want to share his tree house at all. They should speak to fairfax and favor. Shoddy excuse from them and says a lot about the company. If your children love stories or music then I highly recommend! tonies My special needs child relies on her toniebox to drift off to sleep. Toniebox Figures, Audio & Cases | Tonies | Smyths Toys UK Highly recommend , Hey Doriane!We're so grateful for your review, it's lovely to hear that the whole house love their Tonies! The idea sounds amazing. WebKatzenworld Snowball Design Protective film Suitable for the Toniebox. Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. Find out more about how we are changing the way children listen to audio. Hi Esra, thank you for getting in touch. Greater London. tonies UK & Ireland | LinkedIn We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. Happy Listening. They just pop a Tonie on top, Although we can't get into a time machine and give you one when you were younger, we're glad we can turn back the years for you with fun nonetheless!Make sure you sign up for our referral program to get FREE Tonies to keep that fun-filled collection growing! My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! BUYER BEWARE they are no longer a working company. Ordered a Tonie for a gift and the delivery tracking replied that it was sent back to the sender. I received no refund and no tonie. Still, after multiple attempt to reach out to support, they have not replied. They removed their phone number from their site and no longer are a working company. We are so glad we have been able to help, and that bedtimes are a fun time with a Tonie.We'd love to help make those bedtimes go further with a new Tonie! Please do not put them in a tumble dryer or on a radiator. If I could leave zero stars I would!! Hey there!Thank you so much for this review, it's lovely to hear how much they enjoy it. Say helloooo to the Toniebox, the musical storybox made for little hands. Koala Bear with Gitarre Design Protective film Suitable for the Toniebox. Ages: 3 Great concept, kids enjoy them. We use dedicated people and clever technology to safeguard our platform. We also ensure all reviews are published without moderation. We also ensure all reviews are published without moderation. Its a truly brilliant toy/concept + I have found customer service very good although I only used it once. Cumulative Tonieboxes sold(since Q4 2016). Our son is mesmerised with his Tonie box & sits quietly near it listening away whilst drawing or reading etc. Say hello to the Toniebox. Easy to set up & operate. I have no issues with routers, phones or computers but this device drives me mad every time. WebFor further information visit us at www.tonies.de or www.tonies.com. Your browser's Javascript functionality is turned off. Make sure you sign up for our referral program to get FREE Tonie to add to the routine! The box and characters are good quality. He initially appears rather cheeky or even "the bear with the big mouth", but in reality, he has a very soft core and is always the first to leap into the adventure when his friends need rescuing. The company just sends copy and paste apologies with no real help. Hello Maxine,Thank you very much for this lovely review, it's great to hear how much your little ones enjoying their Toniebox Make sure you sign up for our referral program to get FREE Tonies! https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. She quickly finds her bearings and discovers the most amazing things. Sign up for our newsletter and be the first to hear about all the latest news and releases. Foursquare 2023 Lovingly made in NYC, CHI, SEA & LA. I would not recommend at all. With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. Dismiss, Shop Updates are usually sent once a month unless there is an important update. Stories ans characters help them to develop their imagination. tonies | Buy New Tonies tonies | LinkedIn Hey there!Thank you so much for this review, it's lovely to hear how much they enjoy it. So won't be recomending it further due to your lack of customer service. Companies can ask for reviews via automatic invitations. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! It has been the best toy Ive ever bought them. We bought a Tonies box for our daughter's birthday present. tonies is the largest interactive audio platform for kids in the world. https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschtiere-in-reihe-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-kuscheltiere-und-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschaffe-auf-tonie-box-emo.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-tiere-mit-roter-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box-loewe-esel-affe.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-ente-esel-und-tonie-box.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box.png, tonies Soft Cuddly Friends Hoppie Rabbit with EN audio play, tonies Soft Cuddly Friends Lita Lamb with EN audio play, tonies Soft Cuddly Friends Jimmy Teddy Bear with EN audio play. Get ready for a super duper fun and exciting adventure with the Toniebox as your trusty language companion! Happy Parents. Click here! Such a cool concept but so sadly disappointing when it doesnt work & the company doesnt even try to fix it! Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. My kiddo was so excited but she never even got to try it. I emailed to report a non charging toniebox and got a standard set up reply response. Not acceptable but theyve missed that target anyway. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. Yes, we are already working on many new ideas, so stay tuned! Tonies UK Make sure your information is up to date. Accessory. We are all ears for you. We recommend using the "easy care" washing programme and a washing bag. tonies uk holborn and covent garden london. TONIES UK LIMITED Company Profile | BISHOPS Very short sighted on the basis that the mostly costly thing to buy is all the stories. We use dedicated people and clever technology to safeguard our platform. It is absolutely appalling service from Tonies and I would not recommend at all, quick to take money for purchases but not interested in resolving faulty items after less than 6 months use!!! Legal notice for Germany, Austria, Switzerland Site owner and contact Boxine GmbH Grafenberger Allee One thing I wish was a bit different Is having to smack the side of the box to change the story/song as this seems quite a loud way, especially if unwinding of an evening etc. Lazy! And so she's also the one who breaks the ice in "A Slide for Everyone" when it comes to making new friends. Jimmy Bear is faithful, loyal and very affectionate towards his friends. My dad bought my daughter a Tonie for Christmas and my son loved it so much we had to get him one in February for he's birthday! Follow us on social media to stay up to date! The Soft Cuddly Friends have a sewn-in audio play chip with a magnet that attaches them to the Toniebox. Other than that this has definitely impressed us all, thank you!! tonies UK - Holborn and Covent Garden - London, We decided to take the tonie plunge after seeing our friends child with one.