How can I? They should've sent you an email about your order being put on hold. calling 8am sharp haha!! And when I did the reorder they did not add any trade-ins. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. llyndrael, Is there anyone from Verizon who reads and responds to these messages? To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. Privacy Policy. You can't have more than one pending order on your account at a time. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. Call Verizon. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. I have zero trust in Verizon at this point. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? I manually entered in the Order Number and Last Name and after 2 days the status still shows as process pending, check back tomorrow? Correct answers are available for this post. The app keeps telling me to "take action": "To process your order, we need you to take action. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. The duration of your suspension will not count towards your bundle-term commitment. Please Verizon, how can I get my iPhone. I was wondering why I had not received notification that the phone had shipped. You can't complete additional orders while you have a pending order on your account. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. Get up to $500 when you. Yes, monthly billing will continue for certain charges and taxes. Happened to me. There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. ago So, same situation, I entered the pmt info while she was on the phone, all seemed fine. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? Excludes Verizon Prepaid plans. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. Payment not taken yet. $199.99 was $249.99 Pricing reflects 20% savings. Click Orders, then click View order status. Re: Your Order is on Hold It seems I don't have luck with Verizon CS. 256 gb iPhone Pro, Sierra Blue. If you've already taken this step, check your email for updates.". $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. The service order confirmation is your official receipt once the order is submitted. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". You must wait until the pending order is completed or you can remove (cancel) it. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Verizon customer now for 17 years but just about to end! when the site is full of bugs? Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Have a phone you love? Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. You must reconnect service to the mobile number before the 3 years and 90 days are up. Will it take longer to get to me now? I did that, but ended up cancelling my order that Wednesday because there was no progress. NidiaA_VZV And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Call 1-866-338-7390, which is a line for internet orders. Tap Bill . It still says on hold after doing all that. Called Verizon, was told I can just cancel and re-order. Correct answer: Order status still pending? - Verizon Community I have never had to worry about a wait getting somebody to pick up the line. Placed an online order 5/6 at 11:38am. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Cookie Notice They just need to confirm your security deposito. Please let us know if you need additional help. 30 days or greater if you are a member of the National Guard. Call Verizon. Scan this QR code to download the app now. I am having the same issue and nobody I have talked to from Verizon has been able to help. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. Create a work order to pause your services on the day you specified. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. How do I search for my orders? Click Manage. This has happened to me before. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. All of them are clueless so far today. It still says on hold after doing all that. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Order previews are not automatically sent. I did that, now my order i on hold with action required which is Review and accept T&C. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. He sent a link and I entered pmt info again. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. and our This was back in late February and early March. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. Probably, but tomorrow you will know for sure. If you have multi-device protection on your account, it will continue to be billed. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Follow us on Twitter @VZWSupport, Have a phone you love? ScootinFruity 9 yr. ago. Details Get it fast Select shipping options at checkout. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sign in to manage & troubleshoot your services. How do I get my In-Store Pickup? Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Going on vacation and need to suspend your service? - Verizon Your mobile number also wont be charged for voice, data or feature subscriptions. Due to inactivity, your session has expired. Buy the New Apple Airpods Pro (2nd Generation) | Verizon You should be good just make sure you ask who ever helps you. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. Welcome to /r/Verizon! You can also access your account with the My Verizon Mobile app. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Thanks, Welcome to /r/Verizon! I went to My Verizon and the order isn't even showing as a recent order. Hopefully this issue has been resolved. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop If it were to be delivered you would have a tracking number over night. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Perhaps your phone is missing and you want to make sure no one else uses your line. But on my confirmation email it had that stated on there? If you havent already done so, be sure to file a claim. But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. Ridiculous. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. The only change you can make on a suspended account is to change the restore service date. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. Details: Your service can be suspended between 30 days to 9 months. On hold until I verify my order? : r/verizon - Reddit If you have multi-device protection on your account, it will continue to be billed. Open the My Verizon app . I was told that for my order, they had a problem on their end and all I could do was wait. Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. Make sure youre looking at the latest version sent. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). Once you are signed in to your My Verizon account, youll be able to make changes to your service. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. During the suspension, you wont be charged for voice, data or feature subscriptions. Please sign in again to continue. The person he spoke with said that they couldn't get the order to open up that something was wrong. If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. How do I make a Curbside or Doorside Pickup? To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. Check Order Status - Verizon It can help you save money and allows you to keep your telephone number. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23.