Navdeep Nijjar ( )i( ( 4G They will investigate your complaint and respond to you direct. (05798215). 9 0 obj Whilst people apply to Wolverhampton from all over the country, we conduct compliance operations all over the country. City of Wolverhampton Council has increased the number of licences it issues eightfold since the Deregulation Act 2015 was introduced, meaning drivers no longer needed to live or work in the area of the local authority that granted them a licence. Video, The secret mine that hid the Nazis' stolen treasure, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Explosion derails train in Russian border region, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool. Safety and health of drivers and the public; High standards of vehicle safety, comfort and access; Prevention of crime and disorder and the protection of consumers; and, Equality and accessibility in service provision. But it added: "We are currently developing a referral mechanism that would inform, in writing, all the relevant safeguarding, policing and licensing authorities in an area when we take action in relation to a driver licensed by us, but operating in their area.". services through our wholly owned subsidiary She then more than doubled the price for the uninsured journey. Wolverhampton Photo: Wolverhampton Council Drivers gathered outside. i90#?WHB CH 7:+ 6YgY]BPU8q-HG-b%+aK`y=DUFB%2)x$T'oSz+! If we decide a fee is payable, we will Applicants are also required to disclose any previous licensing history. DBS checks are also carried out on vehicle licence applicants, as well as a check that the vehicle is insured for public and/or private hire. Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, France May Day protests leave dozens of police injured, 'Fighter jets are roaring over my home in Sudan'. (Q@Q@QL(EPE% QKI@-%G4s@ %/4sHhy9 94 ) - QG4 sAE- !()hhJ'zVP(g -%(?i ))QCRPE RQHaEPE%- QI@E)i)hQEQE !BQKE u'49hbm8h! Are you the owner of any commercial copyright on this page? Read about our approach to external linking. The city council added it had been at the forefront of calls for a national database of drivers. It is only after these checks have been satisfied that an applicant can become a licensed driver. Video, The secret mine that hid the Nazis' stolen treasure, the government said it was tightening taxi safety guidelines, increased the number of licences it issues, sign up for local news updates direct to your phone, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Disney faces countersuit in feud with Florida, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month. ( Public safety is paramount and we are constantly working to improve our processes to protect people. "What is really important is that we make sure we bring the taxi drivers in on this. UIE( E-#RQE fQGARPE(EZ())ZNhPKE z 5/4> !P EPER ( ) QE QE QE QE QE QE QE QE QEQE QIP% ((jGIKGz )(J(( _Z)(Z()h)h (((((( ( LEPEPEPEPEPEPEPEPEPEPE RE 4 0 obj Where a matching record is found, information is requested from the licensing authority and a licence will not be granted until this information is considered. City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.. In the last five years the city council has received applications from 325 miles away in Perth a six-hour drive from the city, and 254 miles away in Truro, Cornwall, which takes almost five hours to get to by car. Wolverhampton City Council, Download a zip file of all correspondence, Enforcement of standards in private rented sector, Noise complaints for Premier League stadiums, People banned from council-owned buildings. The customer had been provided with a business card containing Ayubs personal phone number and she told him she had set up her own business. ofWolverhampton Council . Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Are you the owner of any commercial copyright on this page? ( w !1AQaq"2B #3Rbr If not, we will refer your complaint to the manager responsible for the service you're unhappy with. 2019aboutTaxi complaints have been taken to ensure that no viruses are present. ( WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. He added there should be a cap on the number of drivers that can be licensed by one authority as it would lead to a "safer and more robust system". Contact us if you think it should be reopened. ( The driver can only undertake work in a vehicle licensed by City of Wolverhampton Council. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. 2023 BBC. ( Papers found the situation had emerged since the government in 2015 ruled drivers could register anywhere in the country, not just their local area. ( u6`QK@E%E%/z( (Q@RPKE QIKHOQL(QKI@J^h Council's taxi licensing change aims to save money. Councillor Mike Bird, the leader of Walsall Council, said he favoured a change in legislation as the current system was making a mockery of local authority licensing laws. Current guidelines allow councils to set their own driver standards, including whether to make the checks. "In terms of my experience working on the front line and from working in some cases, there are some drivers that are predatory. DearL Thompson In 2018-19 Birmingham Council issued 1,768 private hire licences, down 11 per cent on the previous year. mySociety By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. 5 0 obj The overall figure for last year was up 25 per cent on 2018, and represented an 18-fold increase on the 833 licences the authority handed out in 2015. Deputy chief reporter at the Express & Star. . We use a state-of-the-art system which uses the same technology as can be found at Border Controls ePassport Gates in UK airports. Established in 2008. proceeding with your request. Wolverhampton registers about a third of England's taxi drivers, according to a report. Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise. request. The delegation was agreed by the district authority's cabinet on. Please provide number of complaints received by council in relation to uber taxis from 2015-2019, Information request We take passengers safety and wellbeing seriously. Thank you for your request for information that was received on6 November ( This email contains proprietary confidential information some or all of Get started now and lets get this sorted. You therefore need a debit or credit card to make the payment.. You must also complete a DBS application (Criminal Records Check) and provide a DVLA three . At the end of the training programme, there is a written assessment. <> In response to your request, please see attached our response to your The request was refused by Wolverhampton City Council. The data was provided in a Freedom of Information request. His comments follow reports last year that councillors in the West Midlands had criticised The City of Wolverhampton Council for operating a "more lenient" licensing system for private hire. However, if you'd rather complain directly, you can use the above address to contact Wolverhampton City Council. (05798215). SocietyWorks Ltd Wolverhampton City Council, Download a zip file of all correspondence, Children and adults removed by social services due to poor housing conditions, Correspondence between UBER BRITANNIA LIMITED and Wolverhampton City Council. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Well always be on hand with guidance and support to help you get the results youre looking for. A site to help anyone submit a Freedom of Information request. Ebrahim Suleman, former chairman of West Midlands Private Hire Drivers Association, said "99.9% of drivers" were honest and hard working but a minority used loopholes to get a licence. "They will know for example, that the children live together in residential care homes and become friendly with them, and quite easily take advantage of a particular vulnerability by being approachable by offering a sense of fulfilment to that child by offering things that are perceived to be quite adult or responsible such as alcohol, drugs and gifts, and begin grooming them that way before abusing them.". J)h )(h (%-PHii(cRHR})sG4sE J`(4QH((EPEPEPEPEPEPEPEPEP2Q[)R list by name and contact details of private hire vehicle operators licensed to/by Wolverhampton council 2020 Taxi drivers and council colleagues say farewell to Elaine Moreton (centre) who is retiring at the age of 75 after 39 years' service. (Q@%- QI@EP'4s@. Freedom of Information Act 2000 If you need to make a complaint about a driver or a vehicle, please visit thecomplaints page. Your donations keep this site and others like it running. ( The situation has led to a chaotic picture emerging around the country, with authorities unable to control all cabbies working in their area. But only a small fraction of the new licence holders are operating in the city, with some drivers working hundreds of miles away in Scotland.